Front Desk Officer / Customer Service Officer at Bellforte Consulting

Job Descriptions
Receive Visitors:

• Greet visitors appropriately
• Determine visitors needs in a professional manner
• Maintain visitors’ register
• Offer refreshments to visitors where appropriate
• Direct visitors to contact person / appropriate meeting room
• Ensure backup when absent from reception table
• Ability to maintain composure with difficult consumers. Must remain professional at all times

Answer Phone Calls:

• Answer phone calls in a timely and polite manner
• Determine purpose of the call
• Deal with visitors queries and provide correct information
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Manage Mail  / Customer Service:

• Reply electronic mail and sort all paper mails accordingly
• Prepare outgoing mail for pick up or courier
• Organize courier deliveries
• Perform live chat and email correspondence with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
• Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts / Finance
• Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
• Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
• Handle ALL customer related issues with proper guidance from Management
• Monitor Security
• Monitor people coming & going through the reception doors
• Issue visitor passes where appropriate
• Be aware of & report suspicious activity.

Organise Meetings:

• Book meeting room
• Inform participants
• Set up meeting with necessary refreshments & equipment
• Organize catering for meeting

Secretarial Support:

• Prepare correspondence & documents
• Organise mailings
• Schedule & follow up on appointments
• Maintains customer records by updating account information.

Reception Area Maintenance:

• Keep reception area clear & neat
• Maintain & organize reading materials
• Any other schedule or work as determined by your supervisor or management.

Job Requirements

• Candidates should possess OND qualification
• Microsoft Office proficiency - MS Word, Excel, and PowerPoint
• Good oral communication skills
• Telephone Ethics
• Neat and presentable - good personal grooming must be demonstrated
• Must demonstrate social media savviness and ability to create content