Jobs at Bellforte Consulting

Job Descriptions
Receive Visitors:

• Greet visitors appropriately
• Determine visitors needs in a professional manner
• Maintain visitors’ register
• Offer refreshments to visitors where appropriate
• Direct visitors to contact person / appropriate meeting room
• Ensure backup when absent from reception table
• Ability to maintain composure with difficult consumers. Must remain professional at all times

Answer Phone Calls:

• Answer phone calls in a timely and polite manner
• Determine purpose of the call
• Deal with visitors queries and provide correct information
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Manage Mail  / Customer Service:

• Reply electronic mail and sort all paper mails accordingly
• Prepare outgoing mail for pick up or courier
• Organize courier deliveries
• Perform live chat and email correspondence with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
• Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts / Finance
• Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
• Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
• Handle ALL customer related issues with proper guidance from Management
• Monitor Security
• Monitor people coming & going through the reception doors
• Issue visitor passes where appropriate
• Be aware of & report suspicious activity.

Organise Meetings:

• Book meeting room
• Inform participants
• Set up meeting with necessary refreshments & equipment
• Organize catering for meeting

Secretarial Support:

• Prepare correspondence & documents
• Organise mailings
• Schedule & follow up on appointments
• Maintains customer records by updating account information.

Reception Area Maintenance:

• Keep reception area clear & neat
• Maintain & organize reading materials
• Any other schedule or work as determined by your supervisor or management.

Job Requirements

• Candidates should possess OND qualification
• Microsoft Office proficiency - MS Word, Excel, and PowerPoint
• Good oral communication skills
• Telephone Ethics
• Neat and presentable - good personal grooming must be demonstrated
• Must demonstrate social media savviness and ability to create content

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Job Description

• Report any case of accident, injury or damage of vehicles to the supervisor.
• Keep all records, including receipts for vehicle maintenance
• Keep up a travel log to record areas travelled to, travel time, and work hours
• Ensure that vehicles are kept perfect and clean at all times by washing both the inside and outside parts of the vehicle.
• Carry out routine checks on vehicles and ensure they are sound.
• Recognize electrical and mechanical faults and report to the employer.
• Report any instance of mishap or accident to the supervisor.
• Perform periodic maintenance on vehicles, such as changing batteries and motor oil at appropriate time, as well as refueling the car(s).
• Dress professionally and in accordance with company’s dress code.

Qualification and Requirements

• Must have a minimum of SSCE/OND qualification.
• Must have deep understand of Lagos, its environment and a personal client base.
• Must be resident atObalende, Lagos Island, Ikoyi, Victoria Island, Lekki and Ajah axis .
• Must have valid driver’s licence and also have a minimum of 2 years’ experience in driving.
• Should have sufficient knowledge of traffic laws and hold fast entirely to them
• Must have a clean driving record
• Must be a safety conscious person
• Must be focused, confident, and observant.