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  • Posted: Dec 2, 2020
    Deadline: Dec 20, 2020
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    Bellforte Consulting - We are a strategic consulting firm integrating a full range of business consulting capabilities. Bellforte Consulting staff, faculty and partners are tested professionals with deep "sector-specific" knowledge and the ability to lead and drive industry agenda. This ensures that our consulting services address the specific n...
    Read more about this company


    Front Desk Officer / Customer Service Officer

    Job Descriptions
    Receive Visitors:

    • Greet visitors appropriately
    • Determine visitors needs in a professional manner
    • Maintain visitors’ register
    • Offer refreshments to visitors where appropriate
    • Direct visitors to contact person / appropriate meeting room
    • Ensure backup when absent from reception table
    • Ability to maintain composure with difficult consumers. Must remain professional at all times

    Answer Phone Calls:

    • Answer phone calls in a timely and polite manner
    • Determine purpose of the call
    • Deal with visitors queries and provide correct information
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

    Manage Mail  / Customer Service:

    • Reply electronic mail and sort all paper mails accordingly
    • Prepare outgoing mail for pick up or courier
    • Organize courier deliveries
    • Perform live chat and email correspondence with customers.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
    • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts / Finance
    • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
    • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
    • Handle ALL customer related issues with proper guidance from Management
    • Monitor Security
    • Monitor people coming & going through the reception doors
    • Issue visitor passes where appropriate
    • Be aware of & report suspicious activity.

    Organise Meetings:

    • Book meeting room
    • Inform participants
    • Set up meeting with necessary refreshments & equipment
    • Organize catering for meeting

    Secretarial Support:

    • Prepare correspondence & documents
    • Organise mailings
    • Schedule & follow up on appointments
    • Maintains customer records by updating account information.

    Reception Area Maintenance:

    • Keep reception area clear & neat
    • Maintain & organize reading materials
    • Any other schedule or work as determined by your supervisor or management.

    Job Requirements

    • Candidates should possess OND qualification
    • Microsoft Office proficiency - MS Word, Excel, and PowerPoint
    • Good oral communication skills
    • Telephone Ethics
    • Neat and presentable - good personal grooming must be demonstrated
    • Must demonstrate social media savviness and ability to create content

    go to method of application »


    Job Description

    • Report any case of accident, injury or damage of vehicles to the supervisor.
    • Keep all records, including receipts for vehicle maintenance
    • Keep up a travel log to record areas travelled to, travel time, and work hours
    • Ensure that vehicles are kept perfect and clean at all times by washing both the inside and outside parts of the vehicle.
    • Carry out routine checks on vehicles and ensure they are sound.
    • Recognize electrical and mechanical faults and report to the employer.
    • Report any instance of mishap or accident to the supervisor.
    • Perform periodic maintenance on vehicles, such as changing batteries and motor oil at appropriate time, as well as refueling the car(s).
    • Dress professionally and in accordance with company’s dress code.

    Qualification and Requirements

    • Must have a minimum of SSCE/OND qualification.
    • Must have deep understand of Lagos, its environment and a personal client base.
    • Must be resident atObalende, Lagos Island, Ikoyi, Victoria Island, Lekki and Ajah axis .
    • Must have valid driver’s licence and also have a minimum of 2 years’ experience in driving.
    • Should have sufficient knowledge of traffic laws and hold fast entirely to them
    • Must have a clean driving record
    • Must be a safety conscious person
    • Must be focused, confident, and observant.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the Position as subject of the email.

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Average Salary at Bellforte Consulting
₦ 55K from 2 employees
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