Customer Success Intern at PiggyTech Global Limited ("PiggyVest”)

Job Summary

• We are looking to hire Customer Success Interns who are enthusiastic about supporting customers, quick to learn, and eager to build a career in customer experience.
• This 6-month internship is ideal for fresh graduates or those who have recently completed the NYSC programme and are looking to gain hands-on experience in customer support, product knowledge, and relationship management within a fast-paced, dynamic environment.

Job Details

• Assist in responding to customer inquiries via chat, email, and phone call
• Learn and apply product knowledge to support customer needs effectively
• Escalate complex issues appropriately and follow up to ensure resolution
• Document customer feedback, issues, and suggestions accurately
• Support customer onboarding and education initiatives
• Collaborate with team members to improve customer satisfaction and retention
• Maintain a professional, empathetic, and solution-oriented tone with customers

Requirements

• Strong written and verbal communication skills
• Good interpersonal and listening skills
• Adequate computer literacy and ability to learn new tools quickly
• A positive, growth-oriented mindset
• Ability to work well in a team and independently
• Previous customer success experience is a plus but not mandatory