Customer Service Representative at Odixcity Consulting

Job Summary

• We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our team in Port Harcourt.
• The successful candidate will act as the primary point of contact for our customers, providing exceptional service via phone, email, and social media.
• The ideal candidate must have a proven track record of using CRM tools to manage interactions, resolve complaints, and enhance customer satisfaction.

Responsibilities

• Customer Support: Respond promptly to customer inquiries, complaints, and requests professionally via phone, WhatsApp, and email.
• CRM Management: Utilize CRM software (e.g., Zendesk, HubSpot, Zoho) to document, track, and update all customer interactions, feedback, and resolutions.
• Issue Resolution: Resolve customer complaints effectively, troubleshoot issues, and provide timely solutions to ensure high retention rates.
• Data Maintenance: Maintain accurate and up-to-date customer records, including contact details and transaction history.
• Collaboration: Coordinate with sales and logistics teams to expedite service delivery and resolve complex queries.
• Reporting:Gather customer feedback and generate reports on common issues to assist in improving service delivery.

Job Requirements

• Education: HND or Bachelor’s Degree in Marketing, Business Administration, or related fields.
• Experience: Minimum of 1–3 years of proven experience in a customer service or support role.
• CRM Skills: Mandatory experience using CRM toolsto log interactions and manage customer accounts.
• Location: Must be a resident of Port Harcourt.
• Skills: Excellent verbal and written communication skills (English).
  • Strong problem-solving abilities and emotional intelligence.
  • Proficiency in Microsoft Office Suite (Excel, Word).
  • Ability to work in a fast-paced environment and manage high call volumes.