Experience Officer at The GIG Group April, 2026

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- Experience Officer at The GIG Group
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Posted: Apr 29, 2026

Deadline: Not specified
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The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness. The group believes that Nigeria, in spite of its seeming vulnerabilities, hold...
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Experience Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Delta
- Job Field Customer Care, Success and Service
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-in guest
- Make and/or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying the guest complaint via phone, email, and in person
- Forward booking/travelling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare, & payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
Qualifications
- Interested candidates should possess a Bachelor`s Degree with 2 years experience.
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Method of Application

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the email.

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Experience Officer at The GIG Group

Experience Officer

Method of Application

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Experience Officer at The GIG Group

Experience Officer

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