As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even wh... read moreen the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
What you will be doing
As a Brand Designer, you’ll help shape how Hugo shows up across digital, physical, and internal touchpoints. You’ll work across brand, marketing, employer bran
Job Summary
A Workforce Management (WFM) Planner is responsible for forecasting workload, creating staffing plans, scheduling resources, and ensuring optimal workforce utilization to meet operat
What you will be doing
Workforce Planning & Forecasting:
Develop short-term and long-term staffing forecasts based on business trends, historical data, and growth projections.
Create capa
Role Summary
The successful candidate will lead and scale Hugo’s Nigeria operations. You will oversee in-country client delivery, workforce management, legal and regulatory compliance, fin
Role Overview
The Software Engineer will operate in a technical support capacity on one of our project.
Given the technical complexity, you will need to combine strong engineering capabilities
Role Overview
Technical Team leads will own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients.
You will be managing teams of technical and non-techn
WHAT YOU'LL BE DOING
The Manager, Talent Sourcing will lead the redesign and execution of Hugo’s end-to-end sourcing engine — building a scalable, data-driven process for identif
Role Summary
The Real-Time Analyst (RTA) is responsible for monitoring live operations and ensuring service levels are maintained throughout the day. This role requires fast decision-making, str
Role Overview
The QA Engineer will join the Product & Engineering team to ensure high-quality delivery of Hugo’s internal platforms and CX solutions.
This role will establish scalabl
Role Overview
The DevOps Engineer will join the Product & Engineering team to design, secure, and scale Hugo’s infrastructure powering internal platforms, CX solutions, and AI-enabled
Role Overview
The QA Engineer will join the Product & Engineering team to ensure high-quality delivery of Hugo’s internal platforms and CX solutions.
This role will establish scalabl
What You`ll Be Doing
The Solutions Architect will design and prototype technical solutions that improve CX delivery, reduce cost, and enable new revenue streams at Hugo.
This role is responsib
Role Overview
The Fullstack Engineer will join the Product & Engineering team to design and build internal and client-facing platforms. This role requires strong product ownership, rapid exe
What You’ll Be Doing
The Manager, Learning & Development is responsible for building the management and operational capability that enables Hugo to deliver consistently at scale. The r
What You’ll Be Doing
The Change & Adoption Manager is responsible for ensuring that significant organisational changes at Hugo, new processes, tools, structures, service lines, and way
The Manager, Operational Excellence is responsible for establishing and maintaining the integrity of Hugo’s operational processes across all service lines within Generative AI delivery. The r
Role Description
We’re hiring across our growing AI Operations and Customer Experience teams. You’ll be working on live projects with global clients, handling work that requires prec
What You'll Be Doing
The Director of Generative AI Operations, based remotely with West Africa and US time zone coverage, leads the end-to-end delivery, scaling, and evolution of Hugo’
