As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even wh... read moreen the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
Key Responsibilities:
Data Pipeline Execution: Build and maintain reliable data pipelines that automate ingestion from both structured and unstructured sources. Leverage Python and SQL to ensure
As a Project Delivery Manager, CX Operations at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback.
You
What You'll Be Doing
As a Project Manager, you will be responsible for overseeing the performance and success of multiple large-scale projects, ensuring they meet client expectations and del
Key Responsibilities
What You'll Be Doing
Actively engage in the hands-on management of facility operations, prioritizing maintenance, repairs, and troubleshooting to uphold operational eff
What You will be Doing
As Senior Manager, Sales Operations, you will lead the structure, organization, and execution that powers Hugo’s mid market GTM engine. Reporting to the Head of Reve
WHAT YOU'LL BE DOING
The Manager, Talent Sourcing will lead the redesign and execution of Hugo’s end-to-end sourcing engine — building a scalable, data-driven process for identif
Role Overview
As a Sales Administrator, you will support the backbone of our go-to-market operation. Reporting to the Head of Revenue Operations, this role sits at the intersection of sales supp
Responsibilities
The CX Workforce Management (WFM) Manager is a critical leadership role responsible for optimizing our multi-channel Customer Experience operations.
This role will lead the en
What you will be doing
We are looking for an experienced and driven Talent Acquisition to join our Internal recruitment team.
This role involves end-to-end recruitment processes, engaging with
What you will be doing
The Data Analyst, Talent Hub, will play a critical role in leveraging data to drive efficiency, accuracy, and strategic decision-making across the talent sourcing and asse
WHAT YOU'LL BE DOING
Act as a strategic partner to Project Managers and Operations Leaders within our BPO delivery teams, ensuring consistent and effective people management practices across
What You'll Be Doing
The Community Engagement Associate will play a key role in keeping the Talent Hub community informed, engaged, and motivated — ensuring that candidates in the pipe
What You'll Be Doin
The Programs Associate supports the successful planning, coordination, and delivery of the Talent Hub’s 6-day Upskilling Program — a key stage in Hugo’s
The ideal candidate combines strategic thinking, process discipline, and data literacy with the ability to operationalize excellence at scale.
Key Responsibilities
Sourcing Strategy Design and Exe
WHAT YOU'LL BE DOING
The Data Analyst, Talent Hub, will play a critical role in leveraging data to drive efficiency, accuracy, and strategic decision-making across the talent sourcing and as
What You will Be Doing
The Manager, Talent Sourcing will lead the redesign and execution of Hugo’s end-to-end sourcing engine — building a scalable, data-driven process for identifyi
Key Responsibilities
WHAT YOU'LL BE DOING
Provide full-cycle Human Resources support across all aspects of our business. The role is critical in executing our people initiatives, providing
About the Role
This role calls for someone who is not only operationally excellent but also strategically minded, able to align program goals with broader organizational outcomes
Key Respon
