As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even wh... read moreen the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
Role Summary
The Real-Time Analyst (RTA) is responsible for monitoring live operations and ensuring service levels are maintained throughout the day. This role requires fast decision-making, str
Role Overview
The QA Engineer will join the Product & Engineering team to ensure high-quality delivery of Hugo’s internal platforms and CX solutions.
This role will establish scalabl
Role Overview
The DevOps Engineer will join the Product & Engineering team to design, secure, and scale Hugo’s infrastructure powering internal platforms, CX solutions, and AI-enabled
Role Overview
The QA Engineer will join the Product & Engineering team to ensure high-quality delivery of Hugo’s internal platforms and CX solutions.
This role will establish scalabl
What You`ll Be Doing
The Solutions Architect will design and prototype technical solutions that improve CX delivery, reduce cost, and enable new revenue streams at Hugo.
This role is responsib
Role Overview
The Fullstack Engineer will join the Product & Engineering team to design and build internal and client-facing platforms. This role requires strong product ownership, rapid exe
What You’ll Be Doing
The Manager, Learning & Development is responsible for building the management and operational capability that enables Hugo to deliver consistently at scale. The r
What You’ll Be Doing
The Change & Adoption Manager is responsible for ensuring that significant organisational changes at Hugo, new processes, tools, structures, service lines, and way
The Manager, Operational Excellence is responsible for establishing and maintaining the integrity of Hugo’s operational processes across all service lines within Generative AI delivery. The r
Role Description
We’re hiring across our growing AI Operations and Customer Experience teams. You’ll be working on live projects with global clients, handling work that requires prec
What You'll Be Doing
The Director of Generative AI Operations, based remotely with West Africa and US time zone coverage, leads the end-to-end delivery, scaling, and evolution of Hugo’
Key Responsibilities
Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.
Translate operational pain poin
Description
We are seeking to employ FP & A Manager. This is a Remote job (with cross-time zone coordination across US and Africa
Successful candidate will works closely with the US F
Role Overview
We are seeking a visionary operational leader to transform our global delivery model across all locations, channels, and client programs.
Reporting to the SVP, Service Delivery,
About The Role
We are seeking a qualified Clinical Psychologist to join our team as a Wellbeing Coach within a fast-growing tech organization. This role focuses on supporting employee mental hea
Job Description
We are seeking a qualified Clinical Psychologist to join our team as a Wellbeing Coach within a fast-growing tech organization.
This role focuses on supporting employee mental
What You’ll Be Doing
This role is critical to stabilizing and scaling Hugo’s Corporate compensation and people decision-making. You will own Total Rewards governance and People Analy
What You’ll Be Doing
This role is critical to the daily success of the Corporate People Operations team. You will be responsible for the executing, coordinating and providing key operation
