As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even wh... read moreen the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
Description
Are you a highly analytical leader? If so, can you drive optimal project delivery in AI, manage projects, and oversee key operational areas like, Quality Control, and Stakeholders?
Key Responsibilities
WHAT YOU'LL BE DOING
Core HR Operations
Manage day-to-day HR processes including onboarding, offboarding, employment changes, and employee data management on HRIS. C
Key Responsibilities
WHAT YOU'LL BE DOING
Operational Compliance & Internal Audits: Execute comprehensive internal audits of company processes, Client statements of work, identifying ar
Key Responsibilities
WHAT YOU'LL BE DOING
Enforce security policies, standards, and procedures for industry, regulatory and client compliance.
Drive proactive SOC monitoring and reporting
Key Responsibilities
WHAT YOU'LL BE DOING
Lead the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligni
Key Responsibilities
WHAT YOU'LL BE DOING
Lead the quarterly ISMS management review and reporting on the organization's technology risks.
Collaborate with enterprise risk management f
WHAT YOU'LL BE DOING
Key Responsibilities
Data Infrastructure & Ingestion: Architect and maintain robust, scalable data pipelines that automate ingestion from both structured and unstru
Key Responsibilities
WHAT YOU'LL BE DOING
Monitor and evaluate IT service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and reportin
Key Responsibilities
WHAT YOU'LL BE DOING
Support the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and ali
WHAT YOU'LL BE DOING
We're seeking a highly analytical Project Delivery Manager, CX Operations to co-lead a 500+ person data annotation team for a Fortune 100 client. You'll play a p
Key Responsibilities
Data Infrastructure & Ingestion: Architect and maintain robust, scalable data pipelines that automate ingestion from both structured and unstructured sources. Leverage P
WHAT YOU'LL BE DOING
Operational Compliance & Internal Audits: Execute comprehensive internal audits of company processes, Client statements of work, identifying areas for improvement an
Key Responsibilities
WHAT YOU'LL BE DOING
Enforce security policies, standards, and procedures for industry, regulatory and client compliance.
Drive proactive SOC monitoring and reporti
Key Responsibilities
WHAT YOU'LL BE DOING
Lead the quarterly ISMS management review and reporting on the organization's technology risks.
Collaborate with enterprise risk management
Key Responsibilities
WHAT YOU'LL BE DOING
Monitor and evaluate IT service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and report
Key Responsibilities
WHAT YOU'LL BE DOING
Lead the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and alig
WHAT YOU'LL BE DOING
Key Responsibilities
Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
WHAT YOU'LL BE DOING
Key Responsibilities
Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
