As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even wh... read moreen the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
Role Description
We’re hiring across our growing AI Operations and Customer Experience teams. You’ll be working on live projects with global clients, handling work that requires prec
What You'll Be Doing
The Director of Generative AI Operations, based remotely with West Africa and US time zone coverage, leads the end-to-end delivery, scaling, and evolution of Hugo’
Key Responsibilities
Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.
Translate operational pain poin
Description
We are seeking to employ FP & A Manager. This is a Remote job (with cross-time zone coordination across US and Africa
Successful candidate will works closely with the US F
Role Overview
We are seeking a visionary operational leader to transform our global delivery model across all locations, channels, and client programs.
Reporting to the SVP, Service Delivery,
About The Role
We are seeking a qualified Clinical Psychologist to join our team as a Wellbeing Coach within a fast-growing tech organization. This role focuses on supporting employee mental hea
Job Description
We are seeking a qualified Clinical Psychologist to join our team as a Wellbeing Coach within a fast-growing tech organization.
This role focuses on supporting employee mental
What You’ll Be Doing
This role is critical to stabilizing and scaling Hugo’s Corporate compensation and people decision-making. You will own Total Rewards governance and People Analy
What You’ll Be Doing
This role is critical to the daily success of the Corporate People Operations team. You will be responsible for the executing, coordinating and providing key operation
Key Responsibilities:
Data Pipeline Execution: Build and maintain reliable data pipelines that automate ingestion from both structured and unstructured sources. Leverage Python and SQL to ensure
As a Project Delivery Manager, CX Operations at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback.
You
What You'll Be Doing
As a Project Manager, you will be responsible for overseeing the performance and success of multiple large-scale projects, ensuring they meet client expectations and del
Key Responsibilities
What You'll Be Doing
Actively engage in the hands-on management of facility operations, prioritizing maintenance, repairs, and troubleshooting to uphold operational eff
What You will be Doing
As Senior Manager, Sales Operations, you will lead the structure, organization, and execution that powers Hugo’s mid market GTM engine. Reporting to the Head of Reve
WHAT YOU'LL BE DOING
The Manager, Talent Sourcing will lead the redesign and execution of Hugo’s end-to-end sourcing engine — building a scalable, data-driven process for identif
Role Overview
As a Sales Administrator, you will support the backbone of our go-to-market operation. Reporting to the Head of Revenue Operations, this role sits at the intersection of sales supp
Responsibilities
The CX Workforce Management (WFM) Manager is a critical leadership role responsible for optimizing our multi-channel Customer Experience operations.
This role will lead the en
What you will be doing
We are looking for an experienced and driven Talent Acquisition to join our Internal recruitment team.
This role involves end-to-end recruitment processes, engaging with
