Product Manager, CX Solutions at Hugo Technologies

Key Responsibilities

• Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.
• Translate operational pain points into clear product concepts and solution proposals.
• Define and manage product roadmaps, balancing quick experiments with longer-term bets.
• Run rapid pilots and MVPs to test new ideas with real clients before scaling.
• Work with internal and external engineering teams to define requirements and guide delivery.
• Partner with sales and CX leadership to support product positioning, pitches, and pilots.
• Help turn experimental solutions into repeatable offerings.
• Track product performance and impact (adoption, revenue, cost savings, client satisfaction).
• Drive cross-functional execution across operations, engineering, analytics, and commercial teams.
• Influence senior stakeholders through structured thinking, data, and clear communication
• Document learnings and build repeatable playbooks for new product launches.

Qualifications & Experience

• 4–8 years experience in product management, IT Project Management, strategy, operations, or related roles.
• Strong understanding of modern product practices (discovery, experimentation, iterative delivery).
• Proven ability to work across technical and non-technical teams.
• Comfortable operating in ambiguous, fast-changing environments.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience launching new products or services (0→1 or scaling).

Nice to Have:

• Experience in B2B, SaaS, CX, marketplaces, or AI-enabled products.
• Exposure to automation, analytics, or LLM-powered tools.