As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even wh... read moreen the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
Key Responsibilities
WHAT YOU'LL BE DOING
Support the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and ali
WHAT YOU'LL BE DOING
We're seeking a highly analytical Project Delivery Manager, CX Operations to co-lead a 500+ person data annotation team for a Fortune 100 client. You'll play a p
Key Responsibilities
Data Infrastructure & Ingestion: Architect and maintain robust, scalable data pipelines that automate ingestion from both structured and unstructured sources. Leverage P
WHAT YOU'LL BE DOING
Operational Compliance & Internal Audits: Execute comprehensive internal audits of company processes, Client statements of work, identifying areas for improvement an
Key Responsibilities
WHAT YOU'LL BE DOING
Enforce security policies, standards, and procedures for industry, regulatory and client compliance.
Drive proactive SOC monitoring and reporti
Key Responsibilities
WHAT YOU'LL BE DOING
Lead the quarterly ISMS management review and reporting on the organization's technology risks.
Collaborate with enterprise risk management
Key Responsibilities
WHAT YOU'LL BE DOING
Monitor and evaluate IT service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and report
Key Responsibilities
WHAT YOU'LL BE DOING
Lead the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and alig
WHAT YOU'LL BE DOING
Key Responsibilities
Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
WHAT YOU'LL BE DOING
Key Responsibilities
Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
As a Project Delivery Manager, CX Operations at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback. You'
What you’ll be doing
As a Sales Administrator, you will support the Sales Team drive new business and revenue growth by ensuring the smooth operation of sales processes within an org
What You’ll Be Doing
As a Business Analyst in our Product, Technology, and Tools department, you will work with stakeholders and teams, ensuring the alignment of business needs with innova
What You’ll Be Doing
As a Senior Business Analyst, you will play a pivotal role in shaping the strategic direction of our Product, Technology, and Tools initiatives. Your expertise will gu
Role Overview
As the Delivery Manager, Workforce , you will spearhead the strategic direction of workforce planning, resource optimization, and capacity management for our Service Delivery teams
To get ahead, you’ll need:
A degree in Architecture or a related field.
Proven CAD experience (e.g., AutoCAD, SketchUp).
Attention to detail, problem-solving skills, and teamwork.
Ex
Job Description
What you will be doing:
As an outsourcing company, our greatest asset is our People. People are the key to unravel the limitless possibilities that Africa has to offer, and unlo
To get ahead, you’ll need:
A Bachelor’s degree or equivalent experience in business admin or office management.
2+ years in front desk, receptionist, or similar roles.
Strong mul
