Product Manager, Employee Experience at Hugo Technologies

WHAT YOU'LL BE DOING

Key Responsibilities

• Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
• Leading product discovery sessions to capture requirements that improve delivery workflows, resource planning, and client-facing tools.
• Working closely with UX and engineering vendors to ensure timely, high-quality releases.
• Defining and evolving the product roadmap for service offerings (e.g., employee engagement platforms, service delivery platforms, automation tools).
• Aligning product goals with broader service delivery KPIs—quality, turnaround time, cost-efficiency, and customer satisfaction.
• Identifying innovation opportunities to enhance service experience and value.

What Qualifications You’ll Need

• Excellent communication, presentation, and negotiation skills Ability to navigate an organization
• Understanding of SLA/KPI frameworks in managed services or outsourcing environments.
• Strong organizational and project management abilities, with a strategic mindset focused on long-term success.
• Strong track record of designing and launching products or platforms that support service delivery, employee/community engagement and/or client enablement.

Experiences

• Should have 8 years product management experience, preferably in a service-based or operations-heavy environment
• Strong track record of designing and launching products or platforms that support service delivery, employee/community engagement and/or client enablement.
• Solid understanding of service operations workflows, quality frameworks, and client lifecycle management.