As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the...
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Technical Team leads will own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients.
You will be managing teams of technical and non-technical agents delivering fast, high-quality customer support.
Role Requirement
Executive communication: You write like a sharp operator. Clear, concise, no filler.
Technical Project/Product Manager/Team Lead experience
Technical fluency: Comfortable with frontend/backend SRE TypeScript, React, REST APIs, and web fundamentals. You can read a stack trace, interpret logs, and guide an agent through a reproduction. You don’t need to ship code, but you need to earn technical credibility fast.
Support operations experience: You’ve managed agents or engineers before. You know what good looks like, and you can QA it consistently.
Billing and payments familiarity: Stripe experience is a plus. Comfort with subscription flows, refunds, and dispute handling.
You are calm under pressure with experience working in fast-moving environment, and real escalations. You’re steady, not reactive.
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