As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the...
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Technical Team leads will own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients.
You will be managing teams of technical and non-technical agents delivering fast, high-quality customer support.
Role Requirement
Executive communication: You write like a sharp operator. Clear, concise, no filler.
Technical Project/Product Manager/Team Lead experience
Technical fluency: Comfortable with frontend/backend SRE TypeScript, React, REST APIs, and web fundamentals. You can read a stack trace, interpret logs, and guide an agent through a reproduction. You don’t need to ship code, but you need to earn technical credibility fast.
Support operations experience: You’ve managed agents or engineers before. You know what good looks like, and you can QA it consistently.
Billing and payments familiarity: Stripe experience is a plus. Comfort with subscription flows, refunds, and dispute handling.
You are calm under pressure with experience working in fast-moving environment, and real escalations. You’re steady, not reactive.
The Software Engineer will operate in a technical support capacity on one of our project.
Given the technical complexity, you will need to combine strong engineering capabilities with troubleshooting and structured execution and communication.
Role Requirement
Solid TypeScript and React fundamentals/experience
Understanding of backend systems — servers, API endpoints and auth
Ability to diagnose and fix bugs in user-built apps — frontend and backend
For platform-level bugs: ability to identify issues and propose fixes, with some fixes being self-contained enough to implement directly; others escalated to a senior engineer
Cross-functional mindset
Fast — expected to handle high ticket volume and ramp quickly.
Method of Application
Use the link(s) below to apply on company website.
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