Laundry Operations Manager at Myrtle Management Consultants

Key Responsibilities:

• Oversee day-to-day operations of the laundry business, including front desk, processing, and delivery 
• Develop and implement operational procedures to improve efficiency and service quality 
• Supervise and manage staff, including recruitment, training, scheduling, and performance evaluation 
• Ensure all customer orders are processed accurately and delivered within agreed timelines 
• Maintain high standards of cleanliness, hygiene, and garment care 
• Monitor inventory levels and manage procurement of supplies and equipment 
• Handle escalated customer complaints and ensure customer satisfaction 
• Track sales, expenses, and overall business performance; prepare regular reports 
• Implement strategies to increase revenue, customer retention, and operational efficiency 
• Ensure compliance with health, safety, and company policies 

Requirements:

• Minimum of HND/BSc in Business Administration, Management, or a related field 
• 4–6 years relevant work experience, with at least 2 years in a managerial role (laundry, hospitality, or retail preferred) 
• Strong leadership and team management skills 
• Excellent organizational and decision-making abilities 
• Good financial and business acumen 
• Strong communication and interpersonal skills 
• Proficiency in basic computer applications and reporting tools 

Key Skills:

• Leadership and people management 
• Operations management 
• Customer relationship management 
• Problem-solving and decision-making 
• Time and resource management 
• Business development mindset 

Working Conditions:

• Ability to work in a fast-paced environment 
• May require weekend or extended hours based on business needs