Jobs at Myrtle Management Consultants

Job Details

• Supervise daily laundry operations, including washing, drying, ironing, and packaging 
• Ensure all customer orders are processed accurately and delivered on time 
• Monitor staff performance and provide guidance, training, and support 
• Maintain quality control standards and handle reworks where necessary 
• Coordinate with the front desk to manage order flow and customer expectations 
• Ensure proper use and maintenance of laundry equipment 
• Manage inventory of detergents and other supplies 
• Handle customer complaints and resolve issues promptly 
• Enforce health, safety, and hygiene standards 
• Prepare daily and weekly operational reports 

Requirements:

• Minimum of OND/HND/BSc in Business Administration or a related field 
• 2–4 years experience in a supervisory role (laundry, hospitality, or retail preferred) 
• Strong leadership and team management skills 
• Good organizational and problem-solving abilities 
• Ability to work under pressure and meet deadlines 
• Basic computer skills 

Key Skills:

• Leadership and team coordination 
• Attention to detail 
• Time management 
• Customer service 
• Conflict resolution 

Working Conditions:

• Must be willing to work weekends and shifts 
• Fast-paced operational environment 
• Salary: Competitive (based on experience)

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Key Responsibilities:

• Oversee day-to-day operations of the laundry business, including front desk, processing, and delivery 
• Develop and implement operational procedures to improve efficiency and service quality 
• Supervise and manage staff, including recruitment, training, scheduling, and performance evaluation 
• Ensure all customer orders are processed accurately and delivered within agreed timelines 
• Maintain high standards of cleanliness, hygiene, and garment care 
• Monitor inventory levels and manage procurement of supplies and equipment 
• Handle escalated customer complaints and ensure customer satisfaction 
• Track sales, expenses, and overall business performance; prepare regular reports 
• Implement strategies to increase revenue, customer retention, and operational efficiency 
• Ensure compliance with health, safety, and company policies 

Requirements:

• Minimum of HND/BSc in Business Administration, Management, or a related field 
• 4–6 years relevant work experience, with at least 2 years in a managerial role (laundry, hospitality, or retail preferred) 
• Strong leadership and team management skills 
• Excellent organizational and decision-making abilities 
• Good financial and business acumen 
• Strong communication and interpersonal skills 
• Proficiency in basic computer applications and reporting tools 

Key Skills:

• Leadership and people management 
• Operations management 
• Customer relationship management 
• Problem-solving and decision-making 
• Time and resource management 
• Business development mindset 

Working Conditions:

• Ability to work in a fast-paced environment 
• May require weekend or extended hours based on business needs 

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Job Details

• Welcome and attend to customers in a friendly and professional manner 
• Receive, tag, and document laundry items accurately 
• Issue receipts and manage order tracking systems 
• Handle customer inquiries, complaints, and service requests promptly 
• Coordinate with laundry and delivery teams to ensure timely processing of orders 
• Manage cash, POS transactions, and daily sales records 
• Answer phone calls, respond to messages, and provide service information 
• Maintain cleanliness and organization of the front desk area 
• Keep records of customer details and service history

Qualifications

• Minimum of OND/HND/BSc in any relevant field 
• 2–3 years’ experience in a customer service or front desk role (experience in laundry or retail is an advantage) 
• Strong communication and interpersonal skills 
• Basic computer knowledge and familiarity with POS systems 
• Good organizational and multitasking abilities 
• Ability to work with minimal supervision 
• Professional appearance and positive attitude 

Key Skills:

• Customer service excellence 
• Attention to detail 
• Time management 
• Problem-solving skills 
• Team collaboration 

Working Conditions:

• Must be willing to work weekends and shifts where necessary 
• Fast-paced, customer-facing environment