Front Desk Officer at Myrtle Management Consultants

Job Details

• Welcome and attend to customers in a friendly and professional manner 
• Receive, tag, and document laundry items accurately 
• Issue receipts and manage order tracking systems 
• Handle customer inquiries, complaints, and service requests promptly 
• Coordinate with laundry and delivery teams to ensure timely processing of orders 
• Manage cash, POS transactions, and daily sales records 
• Answer phone calls, respond to messages, and provide service information 
• Maintain cleanliness and organization of the front desk area 
• Keep records of customer details and service history

Qualifications

• Minimum of OND/HND/BSc in any relevant field 
• 2–3 years’ experience in a customer service or front desk role (experience in laundry or retail is an advantage) 
• Strong communication and interpersonal skills 
• Basic computer knowledge and familiarity with POS systems 
• Good organizational and multitasking abilities 
• Ability to work with minimal supervision 
• Professional appearance and positive attitude 

Key Skills:

• Customer service excellence 
• Attention to detail 
• Time management 
• Problem-solving skills 
• Team collaboration 

Working Conditions:

• Must be willing to work weekends and shifts where necessary 
• Fast-paced, customer-facing environment