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  • Posted: Sep 13, 2024
    Deadline: Sep 22, 2024
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  • Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease.
    Read more about this company

     

    Customer Success Associate

    Job Summary

    • As a Customer Success Associate, you will be part of the team responsible for creating a positive customer experience.

    Job Details

    Your primary responsibilities will include, but not be limited to:

    Responsibilities:

    • Customer Engagement: Respond promptly to customer inquiries and complaints via phone, email, or social media, ensuring exceptional service in every interaction.
    • Service and Sales Support: Assist customers with product-related issues, ensuring you cross-sell and upsell when necessary. 
    • Product Knowledge: Understand the company’s brand, products, and goals to provide accurate information and advice.
    • Proactive Service: Monitor user engagement to proactively anticipate potential issues and proffer solutions.
    • Feedback: Collate customer feedback and communicate this with the insights to the appropriate team for product enhancement. 

    Requirements

    • Bachelor’s degree in Business, Finance, Marketing, or a related field.
    • 1-3 years of experience in customer success, account management, or a client-facing role, preferably within the fintech or banking industry.
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal skills.
    • Ability to manage multiple client accounts and priorities simultaneously.
    • Proficiency in using CRM software (e.g., Salesforce, HubSpot) and other customer support tools.
    • A customer-centric mindset with a passion for delivering exceptional service.

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