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  • Posted: Mar 21, 2023
    Deadline: Apr 4, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Adia Hospitals is one of the top, fastest growing hospital in Lagos State, Nigeria with proven records, delivering excellent care for wide range of health care services.
    Read more about this company


    Customer Care Representative / Front Desk Officer

    Job Purpose

    • We are looking for a Customer Care Representative who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns
    • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

    Job Responsibilities

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call-handling quotas
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers.


    • High School Diploma, General Education Degree or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.
    • Customer-centric
    • Result-driven
    • Focus on quality and attention to detail
    • Good time-management skills
    • Ability to multi-task
    • Strong interpersonal and communication skills
    • Critical-thinker and problem-solver
    • Ability to work with minimal supervision.

    Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.

    Method of Application

    Interested and qualified? Go to Adia Hospital on to apply

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