Customer Care Representative / Front Desk Officer at Adia Hospital

Job Purpose

• We are looking for a Customer Care Representative who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns
• By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications

• High School Diploma, General Education Degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Customer-centric
• Result-driven
• Focus on quality and attention to detail
• Good time-management skills
• Ability to multi-task
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Ability to work with minimal supervision.

Remuneration
Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.