Call Centre Agent at Benin Electricity Distribution Plc. (BEDC)

ROLE OVERVIEW

• The role of the Call Centre Agent is critical in improving customer satisfaction by providing timely support and ensuring quick resolution Of customer complaints.

JOB DESCRIPTION

• Manage inbound calls in a timely and professional manner
• Raise requisite complaint ticket appropriately and assign these complaints to the appropriate Departments
• Provide informed feedback to general enquiries and requests on products and services
• Professionally and courteously receive and log all interactions (verbal and written) on CRM ensuring that the complaints are as detailed as possible
• Responsible for receipts and documentation of all customer complaints.
• Promote Customer-centric image and build business relationships with Customers
• Proactively identifying trends and making recommendations to Head, Customer Care
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Customer Complaints Resolution
• Maintains compliance with all company policies and procedures
• Any other function that may be assigned

JOB REQUIREMENTS

• Bachelor's degree in Business Admin, Engineering or any other related courses.
• A minimum Of 1-3 years Of work experience in similar role.
• Good Knowledge and experience in the power sector will be added advantage.
• Proficiency in all Microsoft Office applications.
• Strong Emotional Intelligence
• Strong communication skills.
• Excellent problem-solving skills
• Excellent organizational and interpersonal skills
• Ability to work in a fast-paced environment