Front Desk / Customer Service Officer at TravelDeer

Job Description

• Are you a friendly and enthusiastic individual with a passion for travel and excellent customer service skills? TravelDeer Nigeria is currently seeking a Front Desk Officer to join our dynamic team!
• As our Front Desk / Customer Service Officer, you'll play a crucial role in ensuring our clients receive exceptional service and assistance during their travel experiences.

Responsibilities
Here's what you'll be responsible for:

• Welcoming visitors and clients with a warm and inviting demeanor, providing them with all the information they need.
• Handling incoming calls, emails, and inquiries promptly and professionally.
• Assisting clients with bookings, reservations, and travel arrangements, ensuring their needs are met efficiently.
• Providing information about our travel services, destinations, and packages, and offering personalized recommendations to clients.
• Performing administrative tasks such as data entry, filing, and maintaining records accurately.
• Supporting the marketing team with promotional activities and events as needed.

Requirements
To be successful in this role, you'll need:

• A National Diploma or equivalent qualification.
• A minimum of 1 year of experience in a customer service or front desk role.
• A genuine passion for travel and a desire to help others explore new destinations.
• Outstanding communication and interpersonal skills, with a polite and pleasing personality.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with strong computer literacy skills.
• Resident in Ikeja and it’s environs.