Call Center Agent: Discipleship & Follow-up Specialist at Bible Davids Ministries

Role Overview

The Call Center Agent: Discipleship & Follow-up Specialist is responsible for engaging with individuals who respond to ministry outreach, including calls, messages, and online interactions. This role focuses on building relationships, providing spiritual guidance, and ensuring consistent follow-up to help individuals grow in their faith and stay connected to the ministry.

This position requires strong communication skills, empathy, spiritual maturity, and the ability to handle a high volume of interactions in a structured call center environment while maintaining a personal and compassionate approach.

Key Responsibilities

• Respond to inbound and outbound calls, messages, and digital inquiries from individuals engaging with the ministry
• Provide spiritual encouragement, guidance, and prayer support as appropriate
• Conduct consistent follow-up with new and existing contacts to foster ongoing engagement and discipleship
• Maintain accurate records of interactions in CRM systems and ensure proper documentation
• Guide individuals toward next steps such as events, programs, e-courses, and local connections
• Build meaningful relationships while maintaining professionalism and boundaries
• Collaborate with ministry and media teams to align follow-up efforts with current campaigns and initiatives
• Meet established response time and follow-up benchmarks
• Handle sensitive conversations with confidentiality, care, and discernment
• Participate in training, prayer, and team development sessions

Qualifications & Requirements

• Bachelor’s degree in Communications, Counseling, Theology, or a related field (preferred)
• Minimum of 2–4 years of experience in a call center, customer service, ministry, or discipleship role
• Strong verbal and written communication skills
• Demonstrated ability to build relationships and communicate with empathy and clarity
• High level of spiritual maturity and understanding of discipleship principles
• Ability to manage high volumes of calls and follow-ups in a structured environment
• Familiarity with CRM systems and data entry (preferred)
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including evenings and weekends
• Experience in a church, ministry, or faith-based organization is highly preferred
• Personal alignment with the mission, values, and spiritual foundation of Bible Davids Ministries is essential