Client Communication/Engagement Officer at Velox Holding Company Limited

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring timely and effective communication.
• Build, develop, and maintain positive customer relationships to drive retention and loyalty.
• Handle customer inquiries, requests, and complaints with professionalism and efficiency.
• Monitor customer satisfaction and gather feedback to improve products and services.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Collaborate with internal teams (sales, marketing, operations, and support) to address client needs.
• Provide periodic updates, reports, and account reviews to clients where necessary.

Requirements:

• BA, BSC or it Equivalent in any related field
• 2-5 years of experience in client services, sales, or relationship management
• Excellent verbal and written communication abilities
• Active listening and interpersonal skills
• Presentation and negotiation capabilities
• Proficiency in CRM software and database management
• Strong analytical and problem-solving abilities
• Strong relationship-building capabilities
• Attention to detail and organizational skills