Chief Operating Officer (COO) at Alfred & Victoria Associates

Job Summary

• The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of the company, ensuring the company runs efficiently, effectively, and in alignment with its strategic objectives.
• The COO will lead cross-functional teams, drive process improvements, and foster a culture of innovation and excellence.

Key Responsibilities

• Operational Strategy: Develop and implement operational strategies to achieve business objectives, ensuring alignment with the company's overall vision and mission.
• Process Optimization: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
• Team Leadership: Lead and manage cross-functional teams to ensure collaboration and alignment.
• Performance Management: Establish and track key performance indicators (KPIs) to measure operational performance, identifying areas for improvement and implementing corrective actions.
• Risk Management: Identify, assess, and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards.
• Innovation: Foster a culture of innovation, encouraging experimentation, and implementing new ideas to drive business growth and improvement.
• Communication: Ensure effective communication across departments, with the executive team, and with external stakeholders, including customers, partners, and vendors.
• Budgeting and Cost Control: Develop and manage operational budgets, ensuring cost-effective decision-making and resource allocation.

KPIs:

• Operational Efficiency: Achieve a 20% reduction in operational costs within the first 6 months through process improvements and cost-saving initiatives.
• Customer Satisfaction: Maintain a customer satisfaction rating of 90% or higher, measured through regular surveys and feedback.
• Revenue Growth: Contribute to a 20% increase in revenue growth within the first year through strategic operational initiatives.
• Process Improvement: Implement at least 3 significant process improvements within the first year, resulting in increased efficiency and productivity.
• Risk Management: Maintain a risk management framework that ensures compliance with regulatory requirements and industry standards, with no major incidents or breaches.
• Innovation: Develop and implement at least 2 innovative solutions within the first year, resulting in business growth or improvement.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• MBA from a recognised university is a desirable
• Minimum of 10 years experience in operational leadership roles, preferably in a technology or services company.
• Proven track record of driving operational excellence, process improvement, and innovation.
• Strong leadership and management skills, with experience in leading cross-functional teams.
• Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
• Strategic thinking and problem-solving skills, with ability to analyze complex operational issues and develop effective solutions.
• Familiarity with industry trends, regulatory requirements, and best practices in operations management.