Call Center Agent at Skyline International Tourism and Hospitality Ltd

Job Brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customers issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements and Skills

• High school degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Must Reside close to Gwarinpa.