Customer Service Executive at Ascentech Services Limited

Reports To: Customer Service Manager

Job Summary

• The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.
• The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.

Key Responsibilities

• Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.
• Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.
• Prepare and present weekly sales reports comparing actual sales against projected targets.
• Generate quotations and invoices for customer orders in a timely and accurate manner.
• Maintain detailed and accurate records of customer complaints, feedback, and resolutions.
• Build and nurture strong relationships with customers to enhance satisfaction and retention.
• Support the Customer Service Manager in daily operations and administrative tasks as required.

Requirements and Qualifications

• Bachelor’s Degree in any relevant field.
• Minimum of 2 years’ experience in a customer service or client-facing role.
• Proficient in Microsoft Office Suite (Word, Excel - Pivot Table, V-LOOKUP).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.