Jobs at Ascentech Services Limited

Reports To: Customer Service Manager

Job Summary

• The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.
• The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.

Key Responsibilities

• Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.
• Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.
• Prepare and present weekly sales reports comparing actual sales against projected targets.
• Generate quotations and invoices for customer orders in a timely and accurate manner.
• Maintain detailed and accurate records of customer complaints, feedback, and resolutions.
• Build and nurture strong relationships with customers to enhance satisfaction and retention.
• Support the Customer Service Manager in daily operations and administrative tasks as required.

Requirements and Qualifications

• Bachelor’s Degree in any relevant field.
• Minimum of 2 years’ experience in a customer service or client-facing role.
• Proficient in Microsoft Office Suite (Word, Excel - Pivot Table, V-LOOKUP).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

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Job Summary

• We are seeking a highly organized and technically skilled Fleet Coordinator with a strong mechanical background to oversee fleet operations, vehicle maintenance, and repair coordination.
• The ideal candidate will be responsible for ensuring optimal vehicle performance, minimizing downtime, monitoring repairs, and coordinating daily fleet activities efficiently.
• The successful candidate must possess hands-on technical knowledge of vehicle systems, preventive maintenance, and fleet management processes.

Key Responsibilities

• Coordinate and monitor daily fleet operations to ensure smooth transportation activities.
• Supervise vehicle repairs, servicing, and preventive maintenance schedules.
• Conduct regular inspections on vehicles to ensure roadworthiness and operational efficiency.
• Track vehicle performance, maintenance records, fuel usage, and repair history.
• Diagnose basic mechanical issues and liaise with technicians/workshops for effective repairs.
• Ensure timely servicing and maintenance of all fleet vehicles to reduce downtime.
• Monitor drivers and ensure compliance with vehicle usage and maintenance policies.
• Coordinate breakdown response and emergency vehicle repairs when necessary.
• Maintain proper documentation of repairs, maintenance schedules, licenses, and fleet records.
• Work closely with vendors, mechanics, and external service providers for quality maintenance services.
• Monitor operational costs and recommend cost-saving measures for fleet efficiency.
• Ensure compliance with safety, regulatory, and company operational standards.
• Prepare periodic fleet and maintenance reports for management review.

Requirements

• HND / B.Sc.Degree in Mechanical Engineering, Automobile Engineering, Transport Management, or related discipline.
• Minimum of 3–5 years experience in fleet coordination, fleet maintenance, or transport operations.
• Strong mechanical and technical knowledge of trucks, vehicles, and fleet systems.
• Ability to monitor and coordinate vehicle repairs and maintenance effectively.
• Good understanding of preventive maintenance planning and fleet documentation.
• Strong problem-solving and troubleshooting skills.
• Proficiency in Microsoft Office and fleet tracking/reporting systems is an added advantage.
• Good communication and coordination skills.
• Ability to work under pressure and manage multiple fleet activities simultaneously.

Salary
N200,000 – N280,000 Monthly.