Customer Service Officer / Teller at GTI Group

Responsibilities:

• Process customer transactions such as deposits, withdrawals, payments, transfers, and cheque cashing
• Maintain and balance cash drawer and reconcile at the beginning and end of each day
• Identify and escalate suspicious or non-standard activities
• Adhere to internal controls, policies, and regulatory requirements
• Maintain confidentiality of customer account information
• Promote positive customer relationships and service experience
• Provide information on bank products and services and refer customers when necessary

Requirements:

• Minimum of OND / HND / B.Sc in any related field
• Strong customer service and communication skills
• Attention to detail and accuracy in cash handling
• Ability to follow banking procedures and compliance standards
• Prior experience in banking or microfinance is an advantage