Business Transformation Strategist at Alan & Grant

Industry: Media

Job Summary

• The job holder with a blend of business process management, strategy and operational experience, the holder of this position will guide the business through transformational change that includes developing actionable plans and structuring operations.
• She / he will also contribute to business growth by managing customer experience and executing business development initiatives.

Responsibilities & Duties
Strategic

• Communicate strategies and objectives with relevant departments and colleagues.
• Review new and existing processes, resources and systems, making and overseeing any changes to the company infrastructure where necessary.
• Work with senior management to enhance vision for operational transformation among executives, system users, and other stakeholders
• Collaborate with executive management to strategize and lead program planning, mobilize and manage teams, and gain buy-in for proposed initiatives

Operational:

• Advance operational efficiency through guidance and application of leading industry processes, techniques, and tools
• Build relationships with key employees among customers and create plans to address clients’ business needs
• Oversee account managers in the scheduling of regular meetings with customers to ensure they are satisfied
• Up-sell or cross-sell services and products to drive company growth
• Oversee the implementation of various communication plans within the business and with clients
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g sales, engineers, senior management) to address customers’ needs
• Apply project management experience that addresses customer life cycle management and implement customer-experience driven organization design

Requirements

• Minimum of BSc / BA in any relevant background
• Relevant certification in business administration is desirable
• Minimum of 5-7 Years relevant experience in a consulting firm
• Ability to lead by example and demonstrate a strong sense of integrity, ethics, dependability and innovation
• Exceptional interpersonal skills to influence and spur change, facilitate and enhance performance within a cross - functional environment
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organization
• Demonstrable experience of leading and delivering large business projects and programmes across major organisations delivering enterprise-wide change
• Strong client relationship management background or consulting background
• Sound working knowledge of general business processes and organisational framework, such as goals, strategy, culture and structure.
• Execution-focused: clear commitment to setting and achieving stretching goals and growth targets with a permanent focus on the creation of value