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  • Posted: Jun 6, 2022
    Deadline: Jul 15, 2022
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    The Nigerian Electricity Regulatory Commission (NERC) is an independent regulatory agency which was inuagurated on 31st October 2005 as provided in the Electric Power Sector Reform Act 2005. The Commission is mandated to carry out: The monitoring and regulation of the electricity industry Issuance of licences to market participants, and Ensur...
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    Analyst I - Customer Service Standards

    Job Description

    • Carry out data analysis and reporting on Metering data (MD & Non-MD), Customer enumeration data, data on capping, NESI customer data.
    • Provide support in the update of Standard Regulations on Customer Services.
    • Evaluate and monitor Service Standards at the CCUs of DISCOs.
    • Assist in the preparation of quarterly reports on the daily activities of the Unit.
    • Assist in preparing KPI reports on the performance of Discos in complaints handling. Any other assigned duties.

    Minimum Qualifications / Skills

    • First Degree in Economics, Statistics, Business Administration, Social Sciences and Humanities.
    • Post graduate degree will be an added advantage.
    • IT Skills: Microsoft Word, Excel, PowerPoint.
    • Minimum years of experience: 4 years.

    Method of Application

    Application Instructions

    • To start the application, create an account on the register page.
    • Check your email for the verification link, click on it to verify your account.
    • Complete the application step by step, the platform allows you to Save and continue later, so you can complete the application at your own pace.
    • Applicants should please note that this is a completely online application process, and no paper application and CVs should be sent to the Commission.
    • Applicants are required to submit only ONE (1) application and multiple applications shall result in a disqualification of the applicant.

    Note

    • Only shortlisted candidates shall be contacted for the next process of the recruitment exercise.
    • All successful candidates will be contacted via email or phone number.
    Interested and qualified? Go to Nigerian Electricity Regulatory Commission (NERC) on testmi.ng to apply

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