Administrative Officer (Student Housing Company Limited) - Cross River at Africa Plus Partners Nigeria Limited (APPNL)

Job Summary

• The Admin Officer is responsible for providing administrative support to ensure the smooth and efficient day-to-day operations of the facility. The role involves coordinating resident services, managing records and documentation, and supporting operational teams to maintain a well-organized and responsive environment. This role also oversees front-office activities, Porters, resident onboarding and documentation, correspondence, scheduling, and general office management. He/She also assist in handling inquiries, managing service requests, and coordinating communication between residents and management.

Job Details

• Serve as the first point of contact for residents, visitors, and enquiries.
• Handle resident onboarding and check-out processes, including documentation and room allocation.
• Maintain accurate resident records and files (personal details, payments, occupancy status).
• Manage correspondence, emails, and official communications.
• Maintain proper filing systems (physical and electronic) for all hostel records.
• Assist in rent billing, invoicing, and payment tracking.
• Maintain records of outstanding payments and follow up where necessary.
• Support reconciliation of accounts with the finance team.
• Receive and log maintenance requests and complaints from residents.
• Liaise with the Maintenance Manager to ensure timely resolution.
• Follow up to ensure issues are resolved to the residents’ satisfaction.
• Manage office supplies and consumables for hostel operations.
• Track usage and initiate replenishment requests when necessary.
• Ensure adherence to hostel policies, procedures, and regulatory requirements.
• Prepare daily, weekly, and monthly administrative reports
• Provide updates on occupancy levels, resident issues, and operational matters.

Requirements

• Bachelor’s degree in any discipline
• 8+ years of Admin/Office management experience
• 2+ years' experience managing real estate facilities
• Excellent organizational and multitasking abilities, with a keen attention to detail and accuracy.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint) and administrative software.
• Strong communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.

Skills & Competencies

• Must be computer literate with sufficient knowledge of Microsoft Excel, Word, and Project
• Good oral and writing skills
• Ability to prioritize tasks and manage competing priorities and deadlines effectively.
• Problem-solving and decision-making skills, with the ability to analyze situations, identify issues, and propose solutions.
• Knowledge of administrative processes, procedures, and best practices.
• Experience in budget management, financial planning, and expense tracking.
• Familiarity with office management principles and facilities operations.
• Customer service orientation, with a focus on delivering responsive and reliable support to internal stakeholders and external partners.