Job Vacancies at Moniepoint Inc.

Job Purpose

• The People Business Partner (PBP) serves as a strategic partner to business leaders, driving the alignment of people strategy with business priorities. This role exists to ensure that every people-related initiative, from performance enablement and workforce planning to leadership effectiveness is executed with precision, empathy, and measurable impact.
• Beyond traditional HR delivery, the PBP acts as a trusted advisor, shaping organizational health and fostering a culture of accountability, engagement, and inclusion. The role bridges the gap between business needs and people solutions, ensuring that talent is positioned as a key enabler of growth and innovation.

Key Responsibilities

• Partner with business leaders to translate organizational goals into actionable people plans that drive capability, performance, and retention.
• Lead workforce planning and organizational design discussions to ensure the right structure, roles, and talent are in place to meet current and future needs.
• Coach and influence leaders on talent strategy, performance management, and employee engagement to strengthen leadership effectiveness and team culture.
• Act as a trusted advisor on employee relations matters, ensuring fair, consistent, and business-aligned resolutions in collaboration with the Employee Relations COE.
• Partner with the Talent Management and Total Rewards teams to implement talent programs, learning initiatives, and reward structures that support performance and growth.
• Analyze people data and insights to identify trends, risks, and opportunities, presenting data-driven recommendations to business leaders.
• Champion change management and communication strategies that support transformation, adoption, and continuous improvement within business units.
• Ensure compliance with internal policies and local labor laws while promoting a positive, high-performance culture.

Qualifications

• 2–4 years of progressive HR experience, including at least 2 years in a Business Partnership or advisory capacity.
• Demonstrated experience working in fast-paced, matrixed, or multinational environments.
• Strong understanding of core HR functions — performance management, employee relations, organizational design, and workforce planning.
• Proven ability to use HR data and analytics to inform decision-making

Preferred Qualifications

• Experience supporting technical or commercial business units in a fintech, banking, or tech environment.
• Demonstrated success influencing senior stakeholders and leading complex change initiatives.

About You

• You’re a strategic thinker who sees the big picture but executes with precision.
• You build trust quickly and communicate with empathy, clarity, and confidence.
• You thrive in ambiguity and can balance multiple stakeholders with ease.
• You’re data-driven — you make decisions grounded in insight, not intuition.
• You’re committed to continuous improvement, always seeking better ways to drive business impact through people.

What Success Looks Like

• You have established yourself as a trusted advisor to senior business leaders, influencing key people and organizational decisions.
• Business units under your support demonstrate improved engagement, retention, and performance outcomes.
• You’ve delivered a measurable improvement in workforce planning accuracy and performance management effectiveness.
• Leaders actively seek your input on strategic and people-related matters, not just HR processes.
• You’ve successfully embedded at least one COE-led initiative (e.g., new policy, performance framework, or ER process) within your business unit with strong adoption and feedback.

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Job Purpose

• The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Have a good understanding of the organisation’s products
• Provide quick and high-quality customer service through prompt and valuable responses to customer queries.
• Ensure every customer support request is logged for tracking
• Lower support tickets by working with the product team to identify and eliminate recurring issues.
• Guide customers on product usage while driving customer self-sufficiency.
• Solicit client feedback on product features and capabilities

Qualifications

• Bachelor’s degree in any related field
• 1-2 years customer-facing experience at a financial institution or a high-growth software development company.
• Have a good understanding of card disputes ( Banking experience or other related fields)
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Ability to think analytically to solve customer problems
• Customer Empathy
• Listening and communication skills
• Service-oriented mindset
• Ability to grasp basic technical concepts.

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About the role

• Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 
• We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

What You'll Be Doing

• Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
• Design scalable architecture and implement performant backend services using Java and Spring Boot.
• Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
• Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
• Continuously improve system performance and developer experience through automation and refactoring.
• Debug complex issues across the stack and proactively identify opportunities for technical improvement.
• Participate in code reviews, architecture discussions, and share best practices with the team.
• Document technical decisions, systems, and processes for future team reference and transparency.

What We're Looking For

• BS/MS in Computer Science, Engineering, or a related technical field.
• At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
• Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
• Experience building and scaling web services, APIs, and distributed systems.
• Familiarity with Agile development methodologies and CI/CD pipelines.
• Proficient with relational databases and ORM frameworks (e.g., Hibernate).
• Exposure to frontend frameworks like AngularJS or React is a plus.
• Strong debugging skills and a methodical approach to problem-solving.
• Excellent communication skills and a team-first attitude.