Call Center Agents (Medical Sales Background) at Reel Staffing

 Job Opening ID
ZR_44_JOB

City
Lekki
Experience
1-3 year
Professional Training/Certification
Customer Relationship Management, Telemarketing
Compensation
NGN 40,000 Monthly
Requirements/ Qualification:

• Bachelor Degree/ Higher National Diploma / equivalent in any field (prefer social sciences)
• Excellent Communication (oral and written English)
• Multilingual - should be able to speak more than one of these Nigerian languages fluently (either Hausa, Ibo, Yoruba, or Pidgin)
• Tech Savvy - Comfortable using a computer and basic office applications, using social media, and email tools
• Should be customer centric and service oriented.
• Highly responsive and able to handle emergencies with a calm countenance.
• Self-driven and able to perform multiple tasks within a specific deadline.

Tasks / Responsibilities:

• Build customer interest in the service and product offered by the company
•  Educate customer on new and existing products on the network
• Effective and professional Brand cross-selling of company products & services
• Deliver world class customer service by cross-selling with vibrancy and personal confidence
• Meet or exceed monthly performance goals including quality, adherence, sales target and others
• Provide accurate product information and serve as a knowledgeable resource for customer
• Manage daily customer requests and inquiries during contact, ensuring issues are accurately and promptly escalated to Supervisors for further escalation for resolution.
• Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction. Proffering appropriate causes of action to ensure the result is a  win-win and document the interaction through CRM or contact tracking.
• Follow through on commitments made to customers in the course of selling.
• Maintain a detailed knowledge of business processes and procedures
• Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
• Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.