Quality Assurance Manager at Rembrandt Global Solutions (RGS)

Job Description

• Plan, direct and coordinate all the quality assurance activities of the company.
• Manage relationships with all company's content providers and ensure the timely receipt of content from them.
• Maintain status update on all content review, submission and development.
• Manage invoicing and payment processes for all content providers.
• Identify, source and engage competent content providers when needed, for all company's mobile content.
• Work with content providers in developing content syllabus for all company's mobile content by providing direction on company's preferred content focus.
• Supervise to ensure the review of all company's mobile content. All content must be in line with established standards and free of all forms of errors: typos, excess spacing, grammatical, lexical, sexually explicit language and fraud.
• Monitor and provide reports on how all company's mobile services are performing. Ensure the prompt escalation and resolution of any anomaly with any service revenue.
• Co-ordinate and monitor all company's digital user experience testing activities. Ensure the prompt escalation and resolution of any issues observed.
• Co-ordinate and monitor all company's customer relations management activities.

Desired Qualities

• University Degree in English Language preferred.
• Minimum of 5 years’ experience in a quality assurance managerial role, preferably
• From a telecoms VAS company.
• Ability to read and write French language fluently is a plus.
• Proficiency in MS Office applications