Shoe Care Technician at FMR AGENCY

Role Overview

• The Shoe Care Technician is responsible for the professional cleaning, restoration, and maintenance of sneakers and footwear.
• This role ensures every item is handled with care, follows standard operating procedures, and meets high-quality standards while supporting smooth daily operations.

Key Responsibilities
Sneaker Cleaning & Care:

• Clean and maintain sneakers and footwear
• Handle materials such as leather, suede, nubuck, mesh, canvas, and synthetics
• Remove stains, dirt, odours, and marks without causing damage
• Perform sole cleaning, midsole detailing, lace care, and inner lining treatment
• Escalate items requiring advanced treatment

Quality Control:

• Inspect items before and after cleaning
• Prevent damage, colour bleeding, or deformation
• Report pre-existing damage before service
• Maintain consistent quality standards

Workflow & Turnaround:

• Manage tasks to meet turnaround timelines
• Tag, track, and organize customer items
• Maintain a clean and organized workstation

Equipment & Supplies:

• Use tools and products responsibly
• Clean and maintain equipment after use
• Report low stock levels or faulty tools

Team Collaboration & Support:

• Work with technicians and front-desk staff
• Provide technical input when needed
• Support during peak and high-volume periods

Performance Expectations

• High-quality output with minimal errors
• Adherence to timelines
• Strong teamwork and professionalism.

Experience & Qualifications

• Experience in shoe care, laundry, or hands-on technical roles (e.g., tailoring, detailing, cleaning)
• Familiarity with sneaker materials is an advantage
• Training will be provided

Personal Attributes:

• Careful, patient, and quality-driven
• Honest and reliable
• Willing to learn and improve
• Physically fit for standing and repetitive tasks
• Interest in footwear care is an advantage

Working Conditions:

• On-site at Yaba / Lekki locations, Lagos State
• Requires long periods of standing
• Exposure to cleaning products (safety guidelines provided).

Required Skills & Competencies:

• Strong attention to detail
• Good hand-eye coordination
• Ability to follow processes consistently
• Time management under pressure
• Respect for customers’ property
• Basic problem-solving skills.