Reliance Care Officer (French) at Reliance HMO

Description

• Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
• We are seeking dynamic and ambitious self-starters who are proficient in French to join our team as Reliance Care Officer. In this role, you will be the first point of contact for our customers and stakeholders across francophone markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset. You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

As a Reliance Care Officer, you will do the following:

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
• Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Requirements

• Bachelor's Degree or HND in any discipline.
• Must have completed NYSC or have a valid exemption letter.
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills in English.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.