Call Centre Agent at Microcred Group

Responsibilities

• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls
• Making sure lead generated are compiled and sent to Branches
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, mailing, correspondence and other management tasks
• Market Banks products and services and call ALIP and TAKA Eligible customers daily
• Appropriate report of all activities weekly.

Requirements

• Rapid call handling in a fast-paced, demanding environment
• Excellent accuracy in typing
• Customer relationship management and development
• Sensitive listening to understand customer needs and recommend products or solutions
• Ability to quickly answer questions about the most minute product detail
• Strong persuasive selling to open new customer accounts and upgrade account tiers
• Capable of sensing unspoken expectations
• Organization-Multitasks with speed and accuracy.
• Speed-Maintains a standard of quality while working quickly and efficiently
• Flexibility-Attempts to meet the needs of a diverse customer base with different personalities
• Empathy-Makes callers feel that they are listened to and understood.
• Knowledge Retention-Learns and memorizes product and customer information.
• Attention to Detail-Provides the same care and attention to every customer issue.

Education, Experience, and Licensing Requirements

• University / college degree is an asset.
• Previous customer service experience/call centre agents is preferred especially in particular industry, preferred.

Qualifications / Skills:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking