IT Operation Manager at ESBI Entrepreneurs

Responsibilities:

• Managing day-to-day IT operations, including monitoring systems, networks, the core banking system, and other applications.
• Ensure the timely resolution of technical incidents and minimize service disruptions.
• Coordinate IT maintenance schedules, system upgrades, and patch management.
• Provide guidance and support to IT staff, ensuring efficient task allocation and workload management.
• Assist in training and mentoring the IT operations team to enhance technical and problem-solving skills.
• Act as an escalation point for IT incidents and coordinate with the team to resolve complex issues.
• Identify potential risks in IT operations and recommend mitigation strategies.
• Ensure adherence to banking regulations, cyber security protocols, and IT governance frameworks.
• Collaborate with the IT security team to monitor and address vulnerabilities in the system.
• Support the Head, Information Technology, in managing vendor relationships and ensuring SLAs are met.
• Liaise with internal stakeholders to understand IT needs and provide appropriate support.
• Assist in monitoring IT system performance and preparing reports for senior management.
• Maintain documentation of IT assets, configurations, and operational processes.
• Implement IT projects, including upgrades, system integrations, and new technology implementations.
• Ensure alignment of IT projects with business objectives and timelines.