Senior Channel Account Manager at Vodacom Nigeria

Band: Band G
Employment Type: Permanent
Department: Business Development
Reporting to: Manager: Business Development Group

Your Role

• Working within the Business Development Team, you will be responsible for Channel and Wholesale accounts, developing our channel and wholesale business, selling additional products and services through these mediums to maximize revenue, minimise churn and adhere to sales processes including the use of approved applications (SAGE, and Share point).
• The Senior Channel Account Manager will work closely with the Solution Architect, Product Development, Project Management, Finance, Legal, and members of other teams as required from time to time.  You will build trust, value others, communicate effectively and politely with mutual respect, maintain relationships that meet company core value.

Key Accountability
The channel & wholesale account Manager will be responsible for the day to day management of channels and wholesale sector as well as:

• Responsible for Sales/Sales Management for both new business development and management and growth of business in existing clients.
• Works with global and regional third parties & partners to identify & qualify new opportunities
• Work together with Vodafone Carrier Service/Vodacom Global Account Manager & National Account Manager to develop action plans to ensure account strategies are executed upon
• Work with relevant Vodafone Carrier Service/Vodacom Global Account Manager & National Account Manager to agree sales strategy and responsibilities within each account.
• Work together with Vodafone Carrier Service/Vodacom Global Account Manager & National Account Manager to develop action plans to ensure account strategies are executed upon
• Develop relationships with customers for future development.
• Identify ways to increase revenue share within existing accounts.
• Responsible for all client communication, conflict resolution and compliance on deliverables.
• Ensures that proper procedures are followed to meet quality standards and maintain account profitability.
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports and maintain such reports in Sage database and SharePoint
• Approves invoices and is responsible for account collections.
• Provides two way communications between client and VBA Team.
• Maintain strength of the VBA image and quality in front of the customer.
• Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
• Develop relevant High Level Value Propositions.

Qualification Requirements

• You must have a degree preferably in B.Com/Business, Marketing, Computer Science, IT or its equivalent with a minimum of 3-5 years’ post NYSC experience in Channel sales, solution selling and relationship management or enterprise solution selling within a telecom sector.

What’s important to us?

• We are looking for individuals with exceptionally good understanding of converged and networking technologies and services, proven successful account acquisition and development in a telecom environment.
• Knowledge of telecommunications solutions for Enterprise Business – Mobile and Fixed Voice, Unified Communications, Cloud and Hosting Solutions, Connectivity Solutions and Internet of Things will be an added advantage.