Team Lead, Marketing Communications & Customer Services at Alan & Grant

Industry: Financial Services

Job Summary

• The candidate will be in charge of brand management, digital marketing, events management, product marketing, corporate social responsibility, media relations, customer service and internal and external communication.

Roles & Responsibilities

• Responsible for product launch and marketing, which entails overseeing the entire product life cycle from strategic planning to execution.
• Management of all print, direct or indirect mail and social media campaigns, including format, design, production, data and distribution in accordance with the organization’s approved Brand Guide.
• Develop and effectively implement an annual company-wide marketing plan and content generation framework in conjunction with the sales teams and other relevant units.
• Regularly conduct market research in order to identify market requirements for the organization’s current and future products and services.
• Responsible for event management and public relations.
• Responsible for social media marketing, email marketing, mobile marketing and dissemination of information and promotional materials.
• Responding to customers' queries and comments on any of our social media platforms.
• Identifying and building long-term relationships with target audiences.
• Implementing the Organization’s CSR strategy.
• Ownership of the Organization’s Brand Identity and ensuring consistency across all communication channels.
• Deliver all marketing activity within the agreed budget and timelines.
• Implement new ideas and methods and continue to seek ways of improving contribution to the organization’s goals and enhancing the reputation of the company.
• Efficiently and effectively oversee the activities of the marketing communications and Customer Service department.

Requirements

• A Bachelor's degree in any discipline.
• A minimum of 5 years’ experience in same or similar role.
• Strong Digital Marketing Skills: Email, Mobile, Google and Social Media
• Ability to work on multiple projects and manage time effectively.
• Strong Copywriting Skills.
• Highly collaborative and thrives well in a fast-paced work environment.
• Excellent communication (oral and written) skills.
• Good Analytical skills.
• Ability to work under pressure and take initiative.
• Expected to display an appreciable measure of emotional intelligence.
• Customer Focused and Oriented.
• Results Driven.
• Problem Solver and Solutions Oriented.
• High level of agility and adaptability.
• Financial Services Experience is an added advantage.