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  • Posted: Sep 30, 2019
    Deadline: Not specified
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    FIRMAN is a generating equipment brand under SUMEC Group.As an important member of SINOMACH, a Fortune 500 enterprise, SUMEC Group was founded in 1978 and specializes in trade and service, engineering contracting, and investment development. After 30 years of development, SUMEC has become an international and diversified modern manufacturing service group...
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    Social Media Representative

    JOB DESCRIPTIONS:

               Monitor Customers enquires and respond to their questions.

    • Capture and analyzing appropriate data/metrics, insights and best practices.
    • Collaborate with other departments (Marketing and Engineering) to manage reputation, identify key players to escalate issues and coordinate actions
    • Responding to customer comments and messages on channels such as Facebook, Twitter, and Instagram
    • Response times within 10 minutes for all interactions
    • Maintain up-to-date knowledge of product and industry information.
    • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
    • JOB REQUIREMENTS
    • BSC/HND in Marketing,Business Admin or related disciplines
    • 3 years or more in Social Media Martketing is required
    • Demonstrated knowledge and understanding of the digital media
    • Positive attitude, detail and customer oriented with good multitasking and organizational ability and willingness to approach conversation with a customer as an opportunity, not a problem
    • Positive attitude and excellent interpersonal skills.
    • Demonstrate initiative and interest in self-development

    Method of Application

    Applicants should send CVs to johnson@sumec.com.cn

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