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  • Posted: Jan 14, 2019
    Deadline: Not specified
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    ARNERGY is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model. We custom design solar energy systems for commercial and residential clients using tried and tested, intelligent s...
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    Manager, Customer Advocacy

    Resumption Date: Q1, 2019

    Responsibilities

    • Be the voice of the customer ensuring corporate strategies align with customer's needs, wants and realities.
    • Ensure products and services deliver great value to customers, meet their needs, with great customer service, going above and beyond more often than not.
    • Recognize, Identify and build relationship with brand advocates, maximizing word of mouth marketing opportunities.
    • Explore and design an hybrid of person-touch and tech-touch helping to maintain unexpected customer delight and feelgood factor to accelerate massive adoption.
    • Lead, launch and enshrine company wide customer advocacy culture in employee.
    • Be a thought leader and represent company in events and conferences.
    • Optimize In-bound request touch points with clear reporting on metrics.

    Required Knowledge, Skills, and Abilities

    • 3-5 years experience as Customer Solution Manager, Service Delivery Manager, Account Manager or Customer Success Manager with multinational OEM, Software, Telecom or Tech.
    • Ability to engage in intelligent, intense, energy and technology conversations.
    • Excellent communication, customer facing,presentation & reporting skills.
    • Driving experience with valid Driver's license.
    • Minimum of Distinction / 2.1 in HND/B.Sc.
    • Master Degree & International work/ study experience is a plus.

    What we'll provide

    • A competitive pay plus performance bonus, health insurance & career development.
    • A dynamic, innovative, enabling work environment that stimulate creativity.
    • An opportunity to work with the brightest mind in the industry.
    • A chance to be part of the team that will build Nigeria and Africa's future.

    Method of Application

    Interested and qualified? Go to Arnergy Solar Limited on careers.arnergy.com to apply

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