Jobs at TheJobMag

Summary:

The E-Commerce Lead is responsible for providing leadership and direction for growth and success of the organisation’s online direct sales channel. He/she will be responsible for online content management, creating online marketing opportunities and initiatives that would deliver best personal shopping experience to customers.

Responsibilities

• The desired candidate should be able to demonstrate high level Omni-channel e-commerce, analytics, sales and retail experience.
• Develop and implement strategy for the development and management of the online business both brand and e-commerce
• Provide leadership in customer experience including design, content, information architecture, site performance, functionality and usability, working closely other teams
• Develop and implement strategies for in-depth analysis, reporting and growth in online sales KPIs, customer retention and brand experience
• Ensure timely and accurate deployment of new products and content management
• Ensuring constant update of new technologies and strategies to ensure the brand remains at the forefront of online with the designer arena

Marketing

• Lead strategy and implementation of automated email marketing, lifecycle campaigns
• Lead online promotional calendar with aggressive conversion-oriented approach
• Manage and grow affiliate marketing efforts to reach core demographics
• Expand social commerce efforts on Pinterest, Facebook, Twitter, Instagram etc
• Oversee product offering and ensuring sales are maximized and content delivered effectively

Customer Service

• Manage relationships with outside web developers and 3rd party e-commerce software vendors
• Manage product information production to provide best shopping experience
• Develop site personalization strategies incorporating geolocation, shopping behaviour, order history, email and social media interactions
• Report on KPIs and other issues and take remedial action where necessary
• Ensure all service criteria are met investigating any anomalies with the warehouse or credit and report back to customers
• Manage and monitor undelivered orders, credit notes, refunds, exchanges, customer emails

Merchandizing

• Drive merchandising for categories based on historical sales data and analytics
• Monitor sales, stock and gross margin report by division, concept and product group, for review with Merchandising/Retail operations.

Desired Competencies & Experience:

• To be selected for this role, you must be creative with a strategic mind and a desire to work in a hands-on, fast-paced environment.
• Previous  e-commerce marketing experience in an online retail store
• 3-5 years relevant  work experience
• BSc/HND degree in Marketing/Computer Science/Business Administration/Operations Management or any other relevant discipline
• Expert user of Google Universal analytics, Omniture/Mercado, Tagging Management
• Proficiency in Website development, Project management CMS systems
• Hands-on experience in online marketing, SEO, SEM & PPC
• Analytical and problem solving abilities
• Exceptional communication skills, both oral and written,
• Leadership capabilities, should be able to influence others
• Well organised project management approach
• Self-Motivated and result driven
• Proficiency in the use Microsoft Office applications
• Ability to work independently as well as part of a team in a fast paced environment

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Responsibilities      

• Controls all aspects of project documentation on multiple projects and also expedite documents from clients.
• Type contracts, archive files and ensure all team members have access to necessary documentation.
• Support procedures maintaining transparent, up-to-date and easily traceable documents.
• Ensure project status integration.
• Prepare and operate document control process/support.
• Copy, scan and store documents
• Check for accuracy and edit files, like contracts
• Review and update technical documents (e.g. manuals and workflows)
• Distribute project-related copies to internal teams
• File documents in physical and digital records
• Create templates for future use
• Retrieve files as requested by employees and clients
• Manage the flow of documentation within the organization
• Maintain confidentiality around sensitive information and terms of agreement
• Prepare ad-hoc reports on projects as needed

Requirements

• Proven work experience as a Document Controller or similar role.
• BSc degree in Business Administration, Project Management or relevant field
• Familiarity with project management.
• Hands-on experience with MS Office and MS Excel
• Knowledge of Electronic Document Management Systems (EDMS)
• Proficient typing and editing skills
• Data organization skills
• Attention to detail

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Details:

Key Responsibilities

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Identify, analyze, and interpret trends or patterns according to quality, colour, size, etc and obtain accurate results.
• Work with management and inventory department to prioritize business and information needs.
• Locate and define new process improvement opportunities.

Desired Competencies & Experience

• BSc in Mathematics, Economics, Computer Science, Information Management or Statistics.
• Proven working experience as a Retail data analyst or business data analyst.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with reporting packages and programming.
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, etc).

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Our Client, a retail company is looking for a competent Retail Buyer to select and purchase lines of products on behalf of our company.The ideal candidate must be a responsible individual with great attention to detail. As a retail buyer, you will also need to negotiate with suppliers to secure competitive prices.

Key Responsibilities

• Ascertain customer preferences, forecast consumer trends and react rapidly to changes in customers demand.
• Negotiate with suppliers and evaluate supplier options to secure competitive prices and determine the best choices.
• Negotiate terms of agreements to achieve the best deal for our company.
• Ensure the timely delivery of products and compliance with the contracts of purchase.
• Monitor stock levels and make plans for buying within budget.
• Create reports on sales, budgets and customer satisfaction and adjust your strategies accordingly.
• Forge and maintain trust relationships with suppliers to promote fair dealing.
• Research, discover and make good buying decisions for the organisation.
• Attend events, fairs and exhibitions to remain up-to-date with the market’s trends.

Desired Competencies & Experience

• Minimum of BSc / BA in Business Administration or any related field.
• Proven experience as a retail buyer or related role.
• Outstanding communication ability.
• Excellent organizational and interpersonal skills.
• Demonstrable aptitude in effective negotiating.
• Up to speed with purchasing best practices.
• Familiarity with market research, data analysis and forecasting techniques.
• Excellent knowledge of MS office and a working knowledge of purchasing software(s).
• Ability and willingness to travel.

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New Business Development

• Prospect for potential new clients and turn this into increased business opportunities.
• Research and build relationships with new clients.
• Identify potential clients, and the decision makers within the client organization.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.

Business Development Planning

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Client Retention

• Present new products and services and enhance existing relationships.
• Arrange and participate in internal and external client debriefs.

Desired Skills and Competencies

• Excellent customer service and communication skills.
• Socially adept.
• Good negotiation and persuasion skill.
• Attention to detail.
• Motivation, perseverance, and determination qualities.
• Excellent time management and organisation
• Bachelor’s degree preferred with 1-2 years experience
• Ability to market training services will be an added advantage.
• Proficient in the use of modern technology and media for marketing research.

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Key Responsibilities

• Develop sales strategies to reach new customers and also attract the attention of already existing ones to boost sales in the department.
• Ensure availability of merchandise by monitoring inventory levels and re-stocking as at when due.
• Identify current trends and forecast future customer requirements by establishing rapport with potential/ actual customers and other competitors in the industry.
• Mediate between sales team and management to address complaints and dissatisfaction from both parties.
• Work collaboratively with team members to enhance sales and maintain sales process.
• Inspect Store to ensure that all Merchandise has been effectively displayed.
• Ensure compliance of merchandising checklists, standard operating procedures and adherence to store policies and procedures.
• Continuously coach, train, motivate and influence Store Reps to deliver superior customer service and meet their monthly sales targets.
• Resolves escalated Customer queries/complaint as they arise.

Desired Competence & Experience                          

• 3-5 years experience in retail or fashion industry.
• B.Sc. degree in related field.
• Must be sales oriented with an excellent supervisory skill.
• Problem solving skill with strong analytic and innovative skill.
• Excellent communication and interpersonal skill to interact with clients and team members.
• Must be able to a use a computer (especially Microsoft Word and Excel) comfortably to generate reports and other required correspondence

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Details:

A Consulting Firm committed to helping businesses drive growth and efficiency through their people and processes, is seeking to recruit a passionate, driven individual to join its team of professionals as a Human Resource Officer.

Responsibilities

• Develop and implement quarterly, monthly and weekly goals in line with the overall mission, vision and goals of the organisation.
• Perform human resource functions for clients and develop necessary documents.
• Develop and implement human resources plan; and personnel management policies and procedures for clients in line with best practice.
• Provide hands-on assistance to clients when conducting staff performance appraisals.
• Develop necessary training calendar and modules for clients, when necessary.
• Design, improve, implement, evaluate business process and structure.
• Engage in negotiations with clients on behalf of the organisation for various services provided by the organisation.
• Consistently provide excellent service delivery to clients in line with industry’s best practises.
• Execute clients’ projects on time and within budget.
• Build effective business relationships with all clients across the various arms of the business.
• Assist the Team Lead in developing and implementing in-house training modules in order to build internal human resource capacity for optimum performance and excellent service delivery.

Educational Qualification and Experience

• Bachelor’s degree in Human Resources Management or Administration, or other related field
• At least 2-3 years experience in a similar position.

Required Skills

• Excellent Communication Skills (Written and Oral)
• Strong Interpersonal Skills
• Time Management Skills
• Analytical Skills
• Excellent Computer Skills (Ms Word, Excel, PowerPoint)
• The Ideal Candidate must be able to
• Build Relationship
• Think strategically
• Work collaboratively in a team

Remuneration:

N100, 000