Jobs at Contact Solutions Limited (Consol)

Job description

Job Duties/ Responsibilities/ Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers..
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and     all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Professional Qualification:

• Relevant Contact Centre Operations certification
• QAI Certified Contact Centre Agent

Desired Skills and Experience

• Communication (Hausa Language and English)
• PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
• Excellent Communication Skills
• Customer Service Skills
• Excellent Telephone Etiquette
• Listening Skills

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Job description

Job Duties/ Responsibilities/ Accountabilities

• To raise journals and payment vouchers for bank and cash transactions
• Assist the Finance Manager in producing financial reports
• Review Payment Vouchers
• Provide requisite Finance /Accounts information and reports to Fin Manager
• Monitor financial matters at the field offices and report to the Finance Manager/MD/CEO
• Prepare regular financial reports to be submitted to the Finance Manager/MD/CEO
• Provide guidance in the field offices with regards to finance and policy/guideline issues
• Dealing with all aspects of credit control.
• Producing management reports.
• Prompt resolution of queries on account
• Close liaison with both customer and sales team
• Weekly  monitoring of customers & reporting debt overdue
• To anticipate developments, and identify accounts that will require special attention
• To handle disputed accounts and negotiate to bring payment into line with terms
• To maintain accurate individual measurement and performance statistics
• To establish, control and minimize retention accounts
• To obtain sufficient information to assess the credit worthiness of new and existing customers.

Core Skills

• Book keeping
• Financial Reporting
• Numeric Skills
• Speed
• PC / Personal Productivity tools-Excel, Word, Power Point
• Knowledge of relevant accounting software

Generic Skills

• Detailed
• Result Oriented
• Resilience
• Smartness
• Integrity
• Pro-activity

Qualification

• BSc/HND in Accounting

Minimum Experience

• Minimum of two (2) years experience in similar position.

Professional Membership

• Membership of relevant accounting professional body is advantageous

Key Performance Indicators

• Promptness in carrying out assignments.
• Turn around time in processing payments and receivables
• Maintenance of up to date records
• Ability to manage cash
• Correctness of entries
• Timeliness of reports
• Accuracy of reports