• Career Opportunities at Stanbic IBTC

  • Posted on: 21 January, 2015 Deadline: 4 February, 2015
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  • Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa’s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks in the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.

    Head - Production Assurance (IT)

     

    Act as the integral point of contact in IT for business and the service providers. The purpose is to build a long term partnership between IT and business through consistent Infrastructure and Application service delivery excellence, minimize risk and to maximise the scope of service provision.

    Establish an accurate level of demand from the business units for IT services and match to available solutions and services. Represent IT in annual planning and demand forecast reviews. Perform Annual planning and demand forecast reviews.

    Key responsibilities
    Ensures adherence to defined IT policies
    Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
    Ensures that the company’s IT strategies and policies are being implemented
    Ensure effective 24x7 hourly monitoring of all services (including one off developments like RCCG website, CIPG, and other critical systems such as BankOne)
    Implement auto-monitoring solution for all critical services
    Convert existing Command Center to a high quality monitoring center with full screen wall for more efficient monitoring
    Manage all production issues to resolution, leveraging our 3rd party vendors where necessary
    Liaise more closely with Group ASD. Ensure increased visibility to Nigeria customer impacting outages or service challenges. Log on team track where necessary.
    Ensure smooth working relationship between country Production Assurance and GTO Production Assurance team
    Ensure that all changes go through a rigorous CAB process that confirms testing results, user validation and required sign-offs
    Drive thorough root cause analysis for all production issues and service outages
    Ensure proper coverage for branch and campus support
    Provide Weekly reports on exceptions in the network (ATMs or data links down for extensive periods, severe power outages)
    Provide Weekly availability reports. Note exceptions
    Benchmark service levels against other banks with a view to improving our services. Leverage ITIL expertise.
    Solicit regular feedback from Business and branches via weekly Service Fora and regular calls, on IT performance and areas of improvement
    Be established as the go-to person for all IT production and service-related concerns
    Ensure that UBS team is kept abreast of all information needed to manage customers efficiently on the front lines. This includes knowledge of outages, recurring service issues, known system problems, etc
    Develop a proactive approach to IT support in all our Branches.
    Manage UBS team to carry out first level support on IT related issues in all the branches within the regions, Integrated Processing Centre (IPC) and Campuses
    Co-ordinate the upgrade/Downgrade and Configuration of Internet Explorer for Finacle on users’ systems.
    Direct the repair/installation and configuration of Finacle client applications on desktops and notebook PCs.
    Prudent management of Resources to carry out first level support on users’ systems (workstations, scanners, printers, UPS, Inverters and other peripherals).
    Ensure first level support on applications (Ms Operating system, MS Office suite, Finacle and Intranet applications) and online service availability during operational hours.
    Engage formally with BUs and branch principal Officers (BMs, RMs, ZOMs, ROMs, etc.)
    Conduct training/workshop for UBS team & ATM Custodians/BILOs respectively, minimum twice yearly
    Ensure that all users’ incidents/requests are logged in Remedy Application and responded to promptly
    Enforce compliance on keeping and maintaining log of activities in Server/Communication room in branches.
    Branch Rollout – Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for new branches
    Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for ATMs and to branches when BUs relocate
    Engage UBS team to ensure enterprise security compliance with respect to Patch and Antivirus Coverage, Patch and Antivirus Compliance, In-Active Users & Privilege Identities on systems bank-wide
    Monitor the performance of the Branch IT infrastructure in terms of QoS, systems response time, etc.
    Maintain clear and constant communication with the PBB IT Head regarding IT issues in UBSR team.
    Support new project deployment such as upgrade of Operating Systems and other applications, Inverter, UPS, etc.

    Key performance measures
    Customer satisfaction levels
    Number of customer complaints
    Compliance level  to pre-agreed SLAs and OLAs
    Number and value of sanctions received as a result of non-compliance to IT policies
    Cycle time to resolve issues assigned by the Helpdesk
    Cycle time in the resolution of incident tracked on Remedy/Team track
    Internal customer satisfaction level with IT support
    Number and value of sanctions received as a result of incorrect reports
    Zero Audit exceptions
    Other KPIs identified by the Group Head,  Information Technology

    go to method of application »

    IT Security Analyst

     

    Description

    To provide an operational IT Security support to ensure that the bank is not compromised in anyway.  The operation support includes anti-virus, intrusion detection, key management as well the delivery of and content scanning of all internet mail incoming and outgoing.

    Ensuring that all incidents are responded to, actioned and resolved within the required MTTR. Also ensure that calls are escalated and communicated to the required support area and user.

    It is imperative that the necessary housekeeping takes place on an hourly/ daily/weekly/monthly basis as per the job requirements.
    Provide high level competency with regard to mainframe IT security systems

    Key Responsibilities

    Configure, install and support all security software
    Responsible for administration of the firewall and monitoring of security tools & software including Active Directory, e-Pay, PayDirect, Equinox, Blackberry etc
    Test and implement approval firewall rules
    Support of Firewall, ISA, Mail Marshal, Blackberry, OWA,E-Mail, Encryption Tools, Mail Marshal, AD, Finacle, Anti Virus. SIEM, DAM, NAT tools
    Testing of security software for new technologies
    Generating, loading and maintaining the life cycle of all encryption keys for the Bank
    Responding to and resolving  all Firewall, ISA, Mail Marshal, Blackberry, OWA incidents
    Administration and monitoring of Intrusion detection & intrusion prevention tools for workstations and servers
    Provide comprehensive administration procedures
    Provide professional auditing and tracing capabilities.
    Provide security monitoring and information gathering.
    Provide 24-hour assistance to Production environment.
    Suuport for Business in managing all IT operations related issues.

    Key Performance Measures

    Number of instances of non-compliance to policy and procedure
    Number of awareness sessions held across the bank
    Number of security reports to senior management and the Board.
    IT Audit rating by Internal Audit, Routine Control, and external audit
    Percentage of SLA met versus total number of incidents and work requests logged.
    No service impact
    Reduced number of incidents
    Successful implementations of change request on the on Finacle, PayDirect , Firewalls, ISA, OWA ,MM
    Meet deadlines
    Meet SLA targets
    Maintain a logically structured security database.
    Ensure that there are no service disruptions due to access denial.
    Ensure no service disruption due to maintenance of the security database.
    Ensure the training of capable security administration staff.
    Professional assistance to large projects in relation to security requirements.
    Adequate knowledge of security principles and procedures.

    Important Relationships

    End users
    Risk Management
    Financial Crime Control Unit
    LAN Administrators / Active Directory Team
    Unix team
    Firewall team
    Software vendors
    Auditors
    Group IT Security
    Infrastructure / Production / Application/ RIS Team

    go to method of application »

    Application Support and Maintenance Specialist

     

    Main Purpose of the Job

    • Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
    • Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

    Key Responsibilities

    • Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
    • Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
    • To maintain production environments relating to online services. This will include development, DR and production Applications.
    • To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
    • To ensure continuity of the business processes supported by one or many applications / services
    • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
    • To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
    • To ensure applications and services processes and outputs are error free and complete
    • Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
    • Ensuring appropriate contingency/workaround  procedures are in place for process failure or defect pending resolution ensuring business continuity
    • Managing change control (CR) implications for designated Application
    • Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
    • To ensure that applications and related services are documented and kept in a path accessible by the Team
    • To establish and maintain effective working relationships with all stakeholders
    • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
    • To undertake advanced administration tasks as required e.g. to support problem resolution
    • To support the development teams and the 24/7 group in deploying applications and solving problems and
    • To participate in the on-call support to the 24/7 team
    • Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues

    Key Performance Measures

    • Percentage uptime of application systems and software
    • Number of user-reported application-related issues resolved
    • IT Audit rating by Internal Audit, Routine Control, and external audit
    • No service impact as a result of application issue
    • Reduced number of incidents
    • Successful resolution of applications issue
    • Successful guidance(Businesswise and technically) on application usage and module functionalities
    • Meet deadlines on task assigned
    • Ensure that service disruptions due to system downtime are minimized

    Key Applications to Support and maintain

    PRIMARY
    1. CRM-CIF                
    2. LIABILITY (CASA,TD, ISLAMIC DEPOSIT)  
    3. GL
    4. PRICING                
    5. ESB - RCM
    6.  PRAGMATIC
    7. CLIREC
    8. CABAL
    9.  SAP HR
    10. DATASTORE
    11. EOD/EOM/EOY                                             
    12. REPORT 

    SECONDARY
    1.CRM-ORIGINATION     
    2.ASSET (LOAN,OD,TOD,LMS,ISLAMIC LOAN)     
    3.AML
    4.CREDIT REF                 
    5.CREDIT REG                                                         
    6.HP&L
    7.PAS                               
    8.PRIME                                                                    
    9.ACH
    10.E-COLLECTION          
    11.SPREADPAC
    12.RTGS  
    13.CLEARING                
    14.GORI                                                                  
    15.MOD
    16.NIBSS/NACS             
    17.MAVEN                                                              
    18.ODW

    Important Relationships

    • End users
    • Infrastructure Team
    • Production Team
    • Application support team
    • Functional Support team
    • Business units
    • Exchange team
    • IT Security Team
    • Software vendors

    go to method of application »

    System Administrator (Network & Comms)

     

    Job purpose

    • Assists in managing the design, delivery and support for data/voice networks, LAN/WAN
    • Assists in the implementation and administration of networks, communication and all equipment pertaining to.

    Key responsibilities

    Ensures adherence to defined IT policies
    Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
    Ensures that the company’s IT strategies and policies are being implemented
    Assists in managing the Cisco and related telecoms issues and infrastructure in branch and campus locations
    Supports network/communications related incidents assigned by the help desk/user support officers
    Prepares reports for Head Infrastructure or Team lead as required
    Assists in maintaining network/communications related equipment
    Assist in the configuration and installation of Cisco routers and switches
    Monitor all branch links to ensure availability is in line with agreed SLAS.
    Follow up on all data communications transactions with consultants and liaise with vendors on network related issues.
    Liaise with Stanbic Africa Network support centre for all network related issues.
    Liaise with the unit head in taking necessary and prompt corrective action to ensure the objectives of the unit.
    Any other duties as may be assigned by Team Lead or Head Infrastructure

    Key performance measures

    Customer satisfaction levels
    Number of customer complaints
    Number of unreconciled items
    Compliance level of OSP to pre-agreed SLAs
    Number and value of sanctions received as a result of incorrect reports
    Cycle time to resolve issues assigned by the Helpdesk.
    Internal customer satisfaction level with IT support
    Network availability Reports
    Other KPIs identified by the Group Head,  Information Technology

    go to method of application »

    Head Technology Operations

     

    Job purpose

    • To operate with best practices in order to reduce operational issues, maximise operational efficiency and drive standardisation of operating processes and procedures across all IT services in ensuring new technology is deployed without impacting production. To promote sharing of resources in ensuring adequate capacity is available to meet SLAs and to ensure the recommended monitoring and tools are deployed across all locations.
    • Has a mandate for end-to-end service management to ensure availability, stability and performance of IT services delivered by application and infrastructure service providers.
    • Management, ownership, forecasting and performance evaluation of all of the Bank’s IT infrastructure.

    Key responsibilities

    Deployment and operation of the infrastructure environment spanning data centres, network, mainframe, open systems and distributed environments.  In addition to this, systems management, capacity management, and disaster recovery functions are also provided.
    Understand the overall Business strategy and IT strategy.
    Working closely with executive management (both Exco and Manco) on IT related services.
    Drive standardization of platforms and solutions
    Dynamic application of support capabilities
    Optimize value derived from internal (GTO) and external service agreements
    Manage the Infrastructure team and ensure that related initiatives and projects are implemented successfully.
    Ensure DR capability is fit for purpose Design principles
    Improve Service through targeted Improvement Programs
    Standardise and Optimise service offerings across all locations
    Optimise Production Assurance Service Cost
    Ensures adherence to defined IT policies
    Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
    Ensures that the company’s IT strategies and policies are being implemented
    Ensure effective 24x7 hourly monitoring of all services
    Manage all production issues to resolution, leveraging our 3rd party vendors where necessary
    Liaise more closely with Group ASD, GTO and other matrix partners. Ensure increased visibility to Nigeria customer impacting outages or service challenges.
    Drive thorough root cause analysis for all production issues and service outages
    Participate in the IT budget process and prepare Unit Budget
    Manage Costs within the Business management Unit

    Key performance measures

    Customer satisfaction levels
    Stability of IT infrastructure
    Forecasting and Capacity management planning of IT infrastructure
    Compliance level  to pre-agreed SLAs and OLAs
    Number and value of sanctions received as a result of non-compliance to IT policies
    Zero Audit exceptions
    Other KPIs identified by the Group Head,  Information Technology

    Method of Application

    Interested and suitably qualified candidates should use links below to apply.

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