5 New Job Positions at Diageo Nigeria

AutoReqId     44204BR
Function     Marketing
Type of Job     Full Time - Exempt
Country     Nigeria
External Job Description     Level: L5A
Reports To: Marketing Manager Innovation – Nigeria

 
Context/Scope:
This role presents a fantastic opportunity for a commercial marketer to demonstrate ability to identify, develop and deliver the business strategy through Innovation based out of Lagos, Nigeria - working across Beer-Guinness, Ready to Drink, Adult Soft Drinks and Spirits).
 
Role Complexity:
Role complexity is significant working across categories and cultures with broad business diversity of portfolios and operating models (distributors, wholesalers, retail etc) in Nigeria. The Innovation development agenda is broad working across stout, spirits, RTD, Adult Malt Drinks, Spirits and Formats.

Leadership Responsibilities:
The successful candidate will have a proven record of the following:

•     Creativity - Develops ground breaking solutions. Uses own and others creativity to develop world-class innovation solutions, media plans through conventional and non-conventional media.  Balances creativity and business solutions.
•     Motivating and Inspiring Cross Functional Teams. Builds great relationships and aligns individuals and teams to a common goal.
•     Project Management – Excellent project management skills that deliver the pipeline.

Top 3 Accountabilities:

•     Work with the Head of Innovation & Marketing Director to deliver the innovation strategy by managing a range of projects through cross-functional, regional and global teams.
•     Develop a growth platform in line with the portfolio strategy for F15, including identifying new and existing opportunities.
•     Operationalize global/regional/local launches and tests, including communication plans.  Move effectively between strategy and operational detail, meeting project budgets and key deliverables.

Qualifications and Experience Required:

•     University Degree (minimum 2nd class hons/equivalent) in Marketing/Business or other related discipline preferred though not essential.  Post Graduate Qualification an advantage.
•     Proven experience in developing marketing/brand strategy and implementation (5 years)
•     Ability to work under own supervision/initiative and proactivity.

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AutoReqId     44207BR
Function     Sales
Type of Job     Full Time - Exempt
Country     Nigeria
External Job Description     Level: L6B
Reports To: National Sales Manager - Special Channels

Purpose of Role:
Responsible for managing the Special Channel call centre team and online media.

Accountabilities

•     Deal directly with the call centre representatives managing customers either by telephone, electronically or face to face.
•     respond promptly to customer inquiries, handle and resolve customer complaints
•     provide pricing and delivery information, process orders, forms, applications and requests
•     organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource
•     manage customers' accounts, keep records of customer interactions and transactions
•     record details of inquiries, comments, complaints and record details of actions taken
•     consolidates and distribute customer and sales activity reports
•     maintain customer databases, manage administration and follow up on customer interactions
•     provide feedback on the efficiency of the customer service process
•     Liaise with the assign vendor and check the progress of deliveries of customers’ orders to the event and keep record of inventories.
•     To send daily, weekly, monthly, quarterly and yearly reports to manager and team as directed and in specified formats.
•     Maintain a database of special channel assets and information as may be deemed relevant

Qualifications and Experience Required

•     University graduate (minimum 2nd class hons/equivalent) with a minimum of 2 years relevant work experience.
•     knowledge of:

1.         customer service principles and practices and administrative procedures
2.         relevant computer applications
3.         numeric, oral and written language applications, data collection and ordering

•     must possess high attention to detail and accuracy
•     customer service orientation
•     Persuasive skills and must have the ability to listen.
•     Self-starter-able to work on own initiative

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AutoReqId     44210BR
Function     General Management
Type of Job     Full Time - Exempt
Country     Nigeria
External Job Description     Level: L3
Reports to: Managing Director- Guinness Nigeria Plc
 
Context/Scope:
Diageo Brands Nigeria Limited (DBN) was formed in 2010 as an in -market company, set up to represent Diageo Spirit interests within Nigeria. It is a wholly owned subsidiary of Diageo Plc and a sister company to Guinness Nigeria Plc (GN), which is a major player within the liquor market, primarily in the beer and malt beverage industry.
 
Dimensions:
Financial
Fully responsible and accountable for total Profit and Loss

Leadership and Functional Responsibilities
Mastery and experience in the following functional capabilities: Managing relationships, distributor management, commercial planning, sales drivers and trade strategy.

Purpose of Role

•     Provide leadership of DBN to ensure we are winning with our customers and outperforming the competition
•     A member of the leadership team in Guinness Nigeria PLC. To develop and implement the strategic plan
•     To maximise the return on investment and brand equity in the market.

Accountabilities

•     Partner with the Leadership team to deliver business   breakthrough performance
•      Embed organisational values, leadership standards and people management capabilities across the organisation
•     To build a 5 year company strategy that contributes to the delivery of bottom line volume and profit growth, increased market share and winning at the point of purchase facilitate the development of the supporting organisation tools, processes and capabilities to deliver these.
•     Provide overall executive leadership on customer business development.

Qualifications and Experience Required

•     A strong and broad track record in general management , preferably within sales and marketing at a leadership level. Particularly critical is previous P&L accountability, depth of experience of marketing distributor/customer management and retail execution.
•     Depth of knowledge and the ability to coach others in Selling Capabilities and tools. Particular depth is required in Sales Drivers, Managing Relationships (including negotiation skills), Sales Force Effectiveness, Targeted Trade Investment and Customer & Channel Profitability.
•     Strong financial literacy and previous experience of strategy development and change management are important

Barriers to Success in Role

•     Spending too much time internally focussed                 
•     Inability to balance pace with sound decision making.

Flexible Working options
Based in HQ and expected to spend extensive periods of time in the field and in trade.

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AutoReqId     44217BR
Function     Marketing
Type of Job     Full Time - Exempt
Country     Nigeria
External Job Description     Level: L5A
Reports To: Marketing Manager Innovation
 
Context/Scope:
This role will work on Orijin Ready to Drink (RTD) and Bitters and deliver the marketing and commercial aspects of this new Innovation. Innovation is a fundamental driver of Nigeria’s growth agenda and its ability to break into new categories. This role will work closely with the brand, commercial and global teams to deliver a 5-year innovation pipeline for the business to ensure we win.
 
Leadership and Functional Responsibilities
Functional Capabilities

•     Drives pace and agility through instinctively making the right marketing judgment decisions
•     Drives value commercially for Diageo and our customers:
•     Leads competition beating execution:
•     Compliance.
•     Financial Acumen.

Leadership Capabilities

•     Find solutions
•     Able to grow self
•     Consistently deliver great performance

Purpose of Role

•     To champion & drive brand growth in volume and equity by leveraging understanding of consumer attitudes, motivations and trends
•     To ensure that brand plans are developed and executed based on the following:
•     Grounded on consumer knowledge and credible insights 
•     In line with World class standards
•     Proactive & timely  

Top Accountabilities
Creates Strategies that Win

•         The Innovation Manager – Orijin supports the delivery of the short and medium term strategic goals of the brand to outperform the competition and deliver against equity targets.
•         Leads the development of a clear vision and simple strategy for the Brand

Leads competition-beating execution

•         Brilliant execution and high standards are a way of life
•         Drives fast implementation of big scalable ideas that can be – and are – executed brilliantly
•     Drives pace and agility through instinctively making the right marketing judgement decisions:
•         Pace and agility are valued over perfection
•         Brilliant execution of marketing activities that delight consumers and customers and build adoration for our brands
•     Partners brilliantly with agencies and cross functional teams to deliver breakthrough content and execution:
•         Initiates clear and creative ways of working with the right partners (including customers) in order to generate compelling solutions.
•         The role each partner and internal resources need to play to deliver success is clearly identified. Teams have well defined ways of working that empowers everyone to do their part brilliantly.
•     Drives value for Diageo and our Customers:
•         Adopting a true performance culture with spikes in both consumer and customer performance.  Key performance metrics are delivered through a ruthless focus

Qualifications and Experience Required
Qualifications
Graduate (minimum 2nd clas hons/equivalent). An MBA would be an added advantage.
 
Experience
5+ years Consumer marketing experience including:

•     Demonstrates strategic thinking and translation of strategies into differentiated plans.
•     Ability to procure and deploy expert resources from colleagues, agencies and partners to create breakthrough outcomes.
•     ATL development, Media planning and deployment.

Barriers to Success in Role

•     Inability to manage stakeholders, poor project management skills and poor strategic thinking.

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AutoReqId     44196BR
Function     Sales
Type of Job     Full Time - Exempt
Country     Nigeria
External Job Description     Level: L3B
Reports To: Sales Director – West

Purpose of Role
To unlock the commercial potential of every individual in every role in order to drive sustainable performance.

Leadership Responsibilities

• Bring the Diageo Purpose to life - Proud of Guinness Nigeria Plc (GNPlc), demonstrate an owner’s level of accountability for the success of GNPlc and the outcome of growing internal talent for the future.
• Create Possibilities – Known as much for their quality of longer term thinking as the reliable execution of their plan, challenge existing norms, restless when constrained, give others the freedom to do their job and has the confidence and energy to step out of their comfort zone.
• Consistently Deliver Great Performance - Energy in delivery of the capability agenda, prepared to tackle risks and opportunities as they emerge, able to build and execute plans that shape the commercial talent for the future.
• Create the Conditions for Others to Succeed/ Grow Yourself - Builds capability to ensure our organizational capacity for delivery in the years ahead, actively coach and develop others to enable performance and to address the future talent needs of the business, provide tough & timely feedback that increases the capacity of others
• Be Authentic - Acts and owns the whole enterprise and have the breadth and depth of relationships to reflect this , buils and sustained trust and respect across these stakeholders, makes strong value based judgements when required, is a role model - inspiring others with the balance of belief and humility.

Top 3 Accountabilities

•     Define, build and embed the Capability Strategy / Roadmap for GNPlc
•     Lead the Route to Consumer Capability Workstream
•     Build the right culture of rigorous discipline to guarantee sustainable success – a role model of “right” to everyone in the business

Qualifications and Experience Required

•     12+ years in senior commercial roles within multinational companies
•     Proven track record of performance delivery, and leading transformational change
•     Ability to influence senior stakeholders
•     Ability to orchestrate well both a local and global organisation
•     Team player and team coach
•     Able to identify and understand both the employees and the business needs and drive the necessary capability interventions

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Purpose of Role

To produce Guinness products at customer service levels, quality conformance and with budget. To apply technical, process, continuous improvement and individual/team development skills to optimise overall brewery improvement and plant performance while adopting safe and professional approach to all aspects of the role. 

Dimensions

Financial:

Significant impact on raw materials, component and utility costs and production, quality, rework and labour cost.

Key role in operating, cleaning and maintaining plant and equipment, impacts directly on plant availability, asset life cycle cost and asset life/replacement frequency.

Market Complexity:

The Nigerian beer market is complex with many competitors and a strong quality, cost and delivery focus. Need to constantly reduce production cost, while maintaining high quality and delivery to become the market leader.

Leadership Responsibilities:

Liaise with other Brewing, Packaging, Production Services and Maintenance Technicians, Laboratory Technicians, Contractors, Shift Managers to ensure continuity of reliable and quality production.

Support other team members and develop positive relationships with colleagues. 

Top 3 Accountabilities

• Provide a comprehensive production service on plant and equipment – operating and cleaning, carrying out maintenance schedule, responding to breakdowns, assessing and monitoring plant performance on ongoing basis
• Adhere to Guinness Nigeria Plc (GNPlc) policy and procedures for safety, health, environment and hygiene.
• Deliver best plant operations by maximising plant availability and efficiency of operations through execution of Planned Preventative and Maintenance schedules.

Qualifications and Experience Required

• 3 years’ experience/competence in operations, maintenance, process control and performance measurement in a brewery/ drink/food manufacturing environment
• Hold an appropriate qualification in Brewing, Packaging, Engineering or Utilities and/or a nationally recognised technical qualification.
• Demonstrate detailed understanding of Permit to Work system and GNPLC SHE policies, statutory requirements and responsibilities.

Barriers to Success in Role

• Skill level inadequate to successfully operate and maintain both new and ageing assets and technology.
• Lack of personal flexibility to function in a tightly manned manufacturing environment with volatile production and sales demand.
• Displacing entrenched practices with a WCM vision and culture.
• Poor inclination to pursue training and development on an individual and team basis or to share and apply new skills acquired.