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  • Posted: Nov 21, 2014
    Deadline: Not specified
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    Diageo is still a relatively young company - we have only existed in our current form since 1997- but our brands and our business have a rich heritage. our earliest ancestor company formed in 1749, is Justerini & Brooks - wine merchants, and blenders of the famous J&B whisky range. 10 years after that, in 1759 Arthur Guinness signed the lease on t...
    Read more about this company

     

    Special Channels Executive

    AutoReqId     44207BR
    Function     Sales
    Type of Job     Full Time - Exempt
    Country     Nigeria
    External Job Description     Level: L6B
    Reports To: National Sales Manager - Special Channels

    Purpose of Role:
    Responsible for managing the Special Channel call centre team and online media.

    Accountabilities

    •     Deal directly with the call centre representatives managing customers either by telephone, electronically or face to face.
    •     respond promptly to customer inquiries, handle and resolve customer complaints
    •     provide pricing and delivery information, process orders, forms, applications and requests
    •     organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource
    •     manage customers' accounts, keep records of customer interactions and transactions
    •     record details of inquiries, comments, complaints and record details of actions taken
    •     consolidates and distribute customer and sales activity reports
    •     maintain customer databases, manage administration and follow up on customer interactions
    •     provide feedback on the efficiency of the customer service process
    •     Liaise with the assign vendor and check the progress of deliveries of customers’ orders to the event and keep record of inventories.
    •     To send daily, weekly, monthly, quarterly and yearly reports to manager and team as directed and in specified formats.
    •     Maintain a database of special channel assets and information as may be deemed relevant

    Qualifications and Experience Required

    •     University graduate (minimum 2nd class hons/equivalent) with a minimum of 2 years relevant work experience.
    •     knowledge of:
    1.         customer service principles and practices and administrative procedures
    2.         relevant computer applications
    3.         numeric, oral and written language applications, data collection and ordering
    •     must possess high attention to detail and accuracy
    •     customer service orientation
    •     Persuasive skills and must have the ability to listen.
    •     Self-starter-able to work on own initiative

    Method of Application

    Interested and suitably qualified candidates should use links below or click here , and use the Search opportunities form and apply.

    If the direct links below fail, click here and use the search opportunities form

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