Social Media Analyst / Manager at Infitech Global Solutions Limited

We are seeking a Social Media Analyst / Manager to monitor, analyze, and manage online presence across major social platforms. The role focuses on tracking conversations, identifying trends, and providing insights to support strategic decision-making and online engagement.

Key Responsibilities:

• Monitor and analyze activity across Twitter/X, Facebook, Instagram, TikTok, and Telegram 
• Track online discourse, trends, and audience sentiment across platforms 
• Identify emerging narratives, risks, and relevant conversations in real time 
• Generate reports and insights based on social media analytics 
• Support content strategy with data-driven recommendations 
• Monitor brand or topic mentions and engagement performance 
• Flag potential reputational risks or coordinated activity patterns 
• Collaborate with internal teams to improve communication and outreach strategies 

Key Requirements / Expertise:

• Strong understanding of major social media platforms and their ecosystems 
• Experience in social media monitoring, analytics, or digital communications 
• Ability to identify trends, patterns, and shifts in online discourse 
• Familiarity with social media analytics tools and reporting dashboards 
• Strong analytical and research skills 
• Excellent written communication and reporting ability 

Preferred Qualifications:

• Degree in Communications, Marketing, Data Analytics, or related field 
• Experience in social media management or digital intelligence roles 
• Knowledge of online community behaviour and trend analysis 

Performance Metrics:

• Accuracy and relevance of trend identification and insights 
• Timeliness of reporting and response to emerging issues 
• Quality of social media performance analysis 
• Effectiveness of strategic recommendations