Fresh Opportunities at Aeroport Travels and Tours Limited (ATTL)

Key Responsibilities

• Assist Clients in filling out online application
• Schedule biometric and interview appointments for clients.
• Track visa statuses and follow up with embassies or consulates when necessary.
• Handle visa reapplication, appeal, or refusal response support.
• Act as the first point of contact for all inquiries—phone, email, or walk-ins.
• Provide timely, accurate, and professional responses to customer questions and concerns.
• Maintain a positive and empathetic attitude when interacting with clients.
• Manage complaints or issues effectively, escalating where necessary.
• Ensure proper documentation and logging of client records in CRM or database.
• Provide one-on-one consultations with students or parents about overseas education options.
• Assist clients in selecting the right course, school, and country based on their profile and preferences.
• Support students with school applications, documentation, SOP writing, and correspondence with institutions.
• Guide clients through the student visa process for countries like Canada, UK, USA, Australia, and more.
• Conduct pre-departure briefings and support post-visa travel planning.
• Organize and Attend Educational webinar with our partner institutions.
• Schedule regular meetings with clients to maintain cordial and professional working relationship.
• Proactively update/ advise registered Clients on evolving Immigration laws and processes.
• Ensure both the company and clients adhere to agreements.
• Ensure that all Organization’s Policies are followed in both written and verbal relations with Clients.
• Ensure that all Communication with Clients are treated with utmost confidentiality.
• Oversee coaching and advisory services to Clients in preparation for application appointments.
• Execute Clients’ task in alignment with all organizational policies, processes and checklists.
• Direct potential leads to the sales team and follow up on progress.
• Continually Inform Clients about other services the Organization offers.
• Ensure high levels of customer satisfaction through professional and timely service delivery.
• Curate memorable travel experiences tailored to client preferences.
• Build and maintain strong customer relationships and follow up to ensure repeat business.

Requirements

• OND or HND qualification from a recognized institution.
• Minimum of 4 - 5 years’ above experience in ticketing, reservations, visa/tour packaging, and business development.
• Visa Processing & Documentation
• Embassy Appointment Scheduling Multilingual Communication advanatge (Hausa, Yoruba, Igbo, English)
• Office Administration & Support
• Attention to Detail & Confidentiality
• Travel Insurance & Itinerary Planning
• Flight & Hotel Reservations (for Visa Purposes) Client Relationship Management
• Customer Service Excellence
• Problem Solving & Travel Advisory
• Proficiency in at least one GDS platform (e.g., Amadeus, Sabre).
• Strong attention to detail and excellent communication skills.
• Exceptional customer service and interpersonal skills.
• Must possess digital marketing skills.
• Certification from an accredited Aviation School or Travel and Tourism College is an added advantage.
• Female candidates preferred for gender balance.
• Must be between 25 to 30 years of age.
• Must reside in Ikeja, Maryland, Ketu and Ogba
• Proficiency in Microsoft Office.

Salary
N90,000 - N150,000 monthly.

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Responsibilities

• Book and issue flight tickets using GDS platforms (e.g., Amadeus, Sabre).
• Handle changes, cancellations, and refunds with accuracy and efficiency.
• Provide expert travel and tour advice on routes, fares, and travel requirements.
• Liaise with airlines, visa agents, and other travel vendors to ensure seamless service delivery.
• Maintain accurate travel records, prepare itineraries, and generate reports as needed.
• Ensure high levels of customer satisfaction through professional service and proactive support.
• Process visa applications and tour packages with strong knowledge of multi-country visa procedures.
• Design and deliver memorable travel experiences tailored to client needs.
• Build and manage strong client relationships to drive customer loyalty.

Requirements

• OND or HND qualification required.
• Minimum of 2 years’ experience in reservations, ticketing, visa processing, tour packaging, and business development.
• Proficiency in GDS platforms (Amadeus, Sabre, etc.).
• Excellent communication skills and keen attention to detail.
• Strong customer service orientation and problem-solving skills.
• Digital marketing skills (mandatory).
• Must be female(for gender balance).
• Certification from a recognised Aviation School or Travel & Tourism College.
• Aged between 25 and 30 years.
• Must reside in Mushin or its environs.
• Proficient in Microsoft Office and tech-savvy.

Salary
N60,000 - N80,000 Monthly.