Visa Processing Specialist / Customer Service Officer at Aeroport Travels and Tours Limited (ATTL)

Key Responsibilities

• Assist Clients in filling out online application
• Schedule biometric and interview appointments for clients.
• Track visa statuses and follow up with embassies or consulates when necessary.
• Handle visa reapplication, appeal, or refusal response support.
• Act as the first point of contact for all inquiries—phone, email, or walk-ins.
• Provide timely, accurate, and professional responses to customer questions and concerns.
• Maintain a positive and empathetic attitude when interacting with clients.
• Manage complaints or issues effectively, escalating where necessary.
• Ensure proper documentation and logging of client records in CRM or database.
• Provide one-on-one consultations with students or parents about overseas education options.
• Assist clients in selecting the right course, school, and country based on their profile and preferences.
• Support students with school applications, documentation, SOP writing, and correspondence with institutions.
• Guide clients through the student visa process for countries like Canada, UK, USA, Australia, and more.
• Conduct pre-departure briefings and support post-visa travel planning.
• Organize and Attend Educational webinar with our partner institutions.
• Schedule regular meetings with clients to maintain cordial and professional working relationship.
• Proactively update/ advise registered Clients on evolving Immigration laws and processes.
• Ensure both the company and clients adhere to agreements.
• Ensure that all Organization’s Policies are followed in both written and verbal relations with Clients.
• Ensure that all Communication with Clients are treated with utmost confidentiality.
• Oversee coaching and advisory services to Clients in preparation for application appointments.
• Execute Clients’ task in alignment with all organizational policies, processes and checklists.
• Direct potential leads to the sales team and follow up on progress.
• Continually Inform Clients about other services the Organization offers.
• Ensure high levels of customer satisfaction through professional and timely service delivery.
• Curate memorable travel experiences tailored to client preferences.
• Build and maintain strong customer relationships and follow up to ensure repeat business.

Requirements

• OND or HND qualification from a recognized institution.
• Minimum of 4 - 5 years’ above experience in ticketing, reservations, visa/tour packaging, and business development.
• Visa Processing & Documentation
• Embassy Appointment Scheduling Multilingual Communication advanatge (Hausa, Yoruba, Igbo, English)
• Office Administration & Support
• Attention to Detail & Confidentiality
• Travel Insurance & Itinerary Planning
• Flight & Hotel Reservations (for Visa Purposes) Client Relationship Management
• Customer Service Excellence
• Problem Solving & Travel Advisory
• Proficiency in at least one GDS platform (e.g., Amadeus, Sabre).
• Strong attention to detail and excellent communication skills.
• Exceptional customer service and interpersonal skills.
• Must possess digital marketing skills.
• Certification from an accredited Aviation School or Travel and Tourism College is an added advantage.
• Female candidates preferred for gender balance.
• Must be between 25 to 30 years of age.
• Must reside in Ikeja, Maryland, Ketu and Ogba
• Proficiency in Microsoft Office.

Salary
N90,000 - N150,000 monthly.