Latest Jobs at LifeBank

About the job

• The Vendor Success Rep is responsible for ensuring that all customer orders are executed efficiently, accurately, and within defined timelines.
• This role plays a critical part in coordinating dispatch operations, managing vendor relationships, and maintaining strong communication with healthcare facilities to ensure seamless service delivery.

Key Responsibilities

Order Fulfillment & Operations

• Ensure all orders are processed and delivered within the company’s defined timelines.
• Monitor the end-to-end order flow from acceptance to delivery.
• Identify and escalate any delays or fulfillment issues promptly.
• Manage relationships with vendors in the region, including onboarding new vendors and coordinating timely supply.
• Maintain strong working relationships with vendors to ensure consistent service quality.
• Collaborate closely with internal teams to ensure smooth order execution and alignment with operational standards.

Dispatch & Rider Management

• Supervise medical dispatch riders to ensure compliance with operationalstandards.
• Ensure riders are properly dressed, professional, and represent the companywell.
• Enforce consistent use of the Dispatch App for all deliveries.
• Track rider performance, including delivery timelines and app usage.
• Address non-compliance and provide corrective guidance when necessary.

Vendor Management

• Coordinate closely with vendors to guarantee timely supply and fulfillment ofall orders.
• Identify, onboard, and manage new vendors to expand operational capacity and meet growing business needs.
• Monitor vendor performance to ensure compliance with service quality, delivery standards, and company expectations.
• Address and resolve any vendor-related issues promptly to avoid operational disruptions.
• Collaborate with internal teams to align vendor activities with overall operational goals and processes.

Key Performance Indicators (KPIs)

• Percentage of orders delivered within SLA timelines
• Rider compliance rate (app usage, dress code, professionalism)
• Vendor responsiveness and fulfillment efficiency
• Customer (hospital) satisfaction and issue resolution time

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About the job

• BOAT (Blood and Oxygen Access Trust) is the nonprofit arm of LifeBank dedicated to ensuring that vulnerable patients have access to lifesaving blood, oxygen, and essential medical supplies, regardless of their ability to pay.
• Our mission is simple: no one should die because they cannot afford care.
• We are looking for a passionate and results-driven Program Officer to support the implementation, monitoring, and impact measurement of BOAT programs in Lagos.

Key Responsibilities

• Coordinate and support the implementation of BOAT programs across partner hospitals
• Monitor program activities and track performance indicators
• Collect, analyze, and report data to measure program impact
• Prepare timely reports for internal teams and stakeholders
• Build and maintain strong relationships with healthcare partners
• Ensure compliance with program guidelines and quality standards
• Identify gaps and recommend improvements to strengthen program delivery