Latest Jobs at Flutterwave

The Role:

• Flutterwave is seeking a seasoned Senior Scrum Master to lead and drive Agile practices within our dynamic team. As a Senior Scrum Master, you will play a pivotal role in mentoring and guiding multiple Scrum teams, fostering a culture of continuous improvement, and ensuring the successful delivery of our cutting-edge financial technology solutions. The ideal candidate will have a deep understanding of Agile methodologies, extensive Scrum Master experience, and a proven track record of driving excellence in complex Fintech projects.

Responsibilities Include But Are Not Limited To

• Agile Leadership and Coaching: The SSM should be able to Lead and mentor multiple Scrum teams, ensuring consistent adoption of Agile principles and practices. Coach Scrum Masters and team members on advanced Agile concepts and techniques. Serve as a role model for Agile values and behaviors.
• Cross-Team Collaboration: Foster collaboration and alignment across multiple Scrum teams and stakeholders. The ideal SSM should be able Identify and address dependencies, ensuring effective communication and coordination between teams.
• Agile Transformation: Drive the continuous improvement of Agile practices within the organization, advocating for process enhancements and adaptations. The ideal candidate should be able to effectively collaborate with leadership to refine and evolve Agile strategies in alignment with business goals.
• Scrum Team Facilitation: Guide Scrum teams through complex challenges and help them make informed decisions. Facilitate Scrum events and ceremonies, ensuring they are productive, engaging, and outcome-oriented.
• Strategic Planning: Contribute to long-term planning and roadmap discussions, aligning the Scrum teams' efforts with the overall organizational strategy. Provide insights and recommendations based on Agile expertise.
• Metrics and Performance Tracking: Analyze and interpret Agile metrics to provide visibility into team performance, identifying areas for improvement and taking proactive actions.
• Stakeholder Engagement: Collaborate closely with Product Owners and other stakeholders to manage expectations, gather requirements, and communicate project status. Proactively address stakeholder feedback and ensure alignment on project priorities.
• Continuous Learning and Sharing: Stay abreast of industry trends, best practices, and emerging Agile methodologies. Contribute to the Scrum Master community by sharing insights and experiences, promoting learning across the organization.
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Required Competency And Skillset To Be a Waver

• Bachelor’s degree in computer science, engineering, or related field.
• Certified Scrum Master (CSM) or advanced Scrum Master certification (e.g., CSP-SM, SAFe SSM).
• Minimum of 6+ years of experience as an Agile Lead, with a significant portion of that experience in the Fintech or financial services sector.
• Overall 8-10+yrs of experience in project management, agile, delivery management
• Proven track record of leading successful Agile transformations and driving continuous improvement.
• Expert-level understanding of Agile principles, frameworks, and methodologies.
• Exceptional coaching, facilitation, and leadership skills.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Experience with large-scale Agile initiatives and multi-team environments.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Previous experience in financial technology or related domains is highly desirable.

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The Role:

• Flutterwave is seeking a seasoned Manager, Chargeback and Refunds. This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively. You will be responsible for overseeing all aspects of settlement operations and chargeback processes within the organization.
• This individual will play a crucial role in ensuring accurate and timely settlement of transactions, as well as managing chargeback disputes effectively.
• The ideal candidate will have a strong background in financial operations, a thorough understanding of settlement procedures, and experience in managing chargeback processes in compliance with industry regulations.

Responsibilities Include But Are Not Limited To

Settlement Processing:

• Work closely with the finance and operations teams to reconcile settlement transactions and address any discrepancies promptly.
• Develop and implement efficient settlement processes to streamline operations and minimize errors.

Chargeback Management:

• Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
• Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
• Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

• Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement and chargeback-related inquiries.
• Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement and chargeback issues effectively and ensure compliance with industry standards.

Reporting and Analysis:

• Generate regular reports on settlement processing metrics, chargeback rates, and dispute resolution outcomes, providing insights to inform strategic decision-making.
• Conduct in-depth analysis of settlement and chargeback data to identify trends, patterns, and areas for improvement, and recommend actionable strategies to optimize performance.

Team Leadership and Development:

• Lead and mentor a team of settlement and chargeback specialists, providing guidance, training, and support to ensure their professional growth and development.
• Foster a culture of excellence, collaboration, and continuous improvement within the team, driving high performance and achieving departmental goals.

Required Competency And Skillset To Be a Waver

• Bachelor's degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 7 years of experience in settlements, chargebacks, or financial operations within the payments industry.
• In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
• Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
• Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite.